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baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Mark Your Calendars for May 22nd 🗓️
Mark Your Calendars for May 22nd 🗓️

 Turning the "100 Days of Hell” into the 100 Days of Victory We have a new webinar series in the making, Peer Perspectives, with Jon Gohl and Marty Grunder. Discover how to adjust internal perceptions, implement incremental improvements, and proactively address the root causes of seasonal stress. Learn the power of meticulous planning as a "test run" for better outcomes and the importance of staying flexible amidst the inevitable challenges.    🗓️ 5/22/25 ⏰ 1:00 PM CST 💡 Pro tip: if you register for the webinar you’ll receive the recording to the email you used to register. 📎 Register here. All webinars are also added to our events page.   

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baraica
Community Manager
K
khuonderNew Participant
posted in Aspire
Customer Portal 2.0 - Browser Compatability

We began using the Customer Portal 2.0 in March of 2025. With a a few hiccups, most of our customers are successfully using the portal now in May!The only persistent issue is that our customers can’t use the portal in Safari. The portal will let you log in, but loses all other functionality. I have had success using the portal’s features in every other browser I’ve tried (Chrome, Edge, Firefox), but for some reason it does not play nice with Safari.Has anyone else experienced this? Is there a plan to have it be compatible in the future? 

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jcummings
Employee
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ajennParticipating Frequently
asked in Aspire
Equipment Services

Can you assign one email to receive equipment service requests and maintenance reminders? We are looking to have the email be sent to one email address after the crew member submits the request. 

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baraica
Community Manager
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r_amandaNew Participant
asked in Aspire
Pay codes/Timesheets

Is there a way to display which pay code was used on an employee time sheet? 

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Calvin-Aspire
Employee
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Make an Impact as an Aspire Ambassador ⭐
Make an Impact as an Aspire Ambassador ⭐

 Stronger Together  Have you heard about our Aspire Ambassador Program? Do you want to: Expand Your Network Shape the Industry Elevate Your Brand  Then now is the perfect time to apply and check out the program! Our team will connect you with opportunities to amplify your impact by exchanging best practices, sharing your success stories and providing feedback while you elevate your personal brand and contribute to shaping the future of Aspire. Aspire Ambassadors meet on a monthly basis, visit our headquarters in LA and work with our product team to develop a better software. If you're enthusiastic about what we do and love connecting with others, this is your chance to get more involved. Ready to Shine? Become an Aspire Ambassador here.  Andrew, one of our Aspire Ambassadors, at Ignite ‘24. 

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baraica
Community Manager
K
KevinWileyNew Participant
asked in Aspire
Customer Portal Auto Pay Workaround

Hello! We have several customers who insist on NOT receiving an invoice each month, and want us to auto-draft payment for them. I know AutoPay is not available in the customer portal, but is anyone doing something to work around this for their customers? (I also went and voted in the portal for this to be added, because it’s a feature that’s available for so many service providers that we seem behind the times by not offering it).

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David_Spiritus
vladryabyy
vladryabyyParticipating Frequently
posted in Aspire
You know when you are your companies Aspire Superuser when...

We’ve all had that moment where we realize we’ve become the Aspire person on the team.Maybe it’s when everyone starts coming to you with questions.Or when you get oddly excited about a new update.Or when you find yourself building reports in your sleep (okay, hopefully not literally).Whatever it is, we want to hear it!Finish this sentence:“You know you’re your company’s Aspire Superuser when...”Drop your stories, inside jokes, or those “yep, that’s me” moments below. Let’s see how many of us are secretly living that Superuser life. For me it is:You know you’re your company’s Aspire Superuser when you have the Sandbox Update in your calendar so that you can go check it out that week!

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J
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Green GuyNew Participant
asked in Aspire
How to delete a template

I created templates which I don’t want to use or share with the company.  How do I delete templates that I have created please? 

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J
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Aspire to Succeed with Aspire Mobile
Aspire to Succeed with Aspire Mobile

 “Success Doesn’t Come To You, You Go to It.” ✨ Tell us about your biggest learning win this month. We want to hear all about your success stories with Aspire Academy.  Make sure to explore the Aspire Mobile & Time Entry courses within Aspire Academy. To prepare for the upcoming Crew Mobile sunset, we recommend kicking off your learning journey with the Mobile path in Aspire Academy. 📱 New to Aspire? Our Academy is the place to get started.   

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baraica
Community Manager
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BlaineParticipating Frequently
asked in Aspire
Weekly Time Review - Unaccepted Status

Does anyone have a fast way of figuring out why there is an unaccepted time? I have been trying to figure out why one of our crews times will not be accepted for a day and cannot find any reason why. 

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ANDREAVDNew Member
asked in Aspire
Customer Portal payment - Phone

We had an issue with one of our clients while attempting to make a payment trough the customer portal.The client in question attempted to sign in to the customer portal using his Apple phone. However, he encountered a roadblock when tried to enter the routing and account numbers for the payment. It seems that his phone it did not display the forward slash ( / ) needed to separate the different account numbers. When I conducted the test using an Android device , the slash was displayed correctly. This led me to believe that there might be a compatibility issue with the customer portal when accessed via an Apple phone. Have anyone experience this issue? Any suggestions ?  Thanks in advance. 

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D
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BrendonTWParticipating Frequently
asked in Aspire
What are master jobs and master opportunities?

I have some actual paper contracts that we won that include 50+ properties and individual contracts for each property in Aspire. I am seeing this “master job” field but can basically find little to nothing about that in the knowledge base or user guide. I am curious if this master thing may be helpful for me in some circumstances, but I don’t know what it is used for. Anyone?

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J
B
BrendonTWParticipating Frequently
posted in PropertyIntel
PropertyIntel on iOS

Anyone successfully utilized PropertyIntel on an iPad?I’d like to create irrigation maps for our properties on Property Intel so I don’t have to use a separate system but it doesn’t seem like PI really functions on Chrome on iOS. 

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B
K
Employee
kmcgrawEmployee
published in PropertyIntel
PropertyIntel’s April Release
PropertyIntel’s April Release

  The PropertyIntel Team has Been Working on a Variety of Initiatives Most notably, investing a majority of resources into Reference Maps to prepare for the upcoming Site Audits workflow. New features and improvements related to Reference Maps provide you with a significant sales advantage in those critical conversations. With easy-to-view Pins and their details, a new report, and more, your salespeople can impress your customers and increase close rates. Check out April’s release details below! NEW: Reference Maps — Preview Pin Details when hovering A new feature within Reference Maps provides you and your customers greater visibility—and fewer clicks—when viewing details associated with a Pin. Now, hovering over a Pin will display basic included details, as well as any images associated with the Pin, making it quick and easy to learn about the work planned or issue recognized at the Pin location.  IMPROVED: Reference Maps — Report Builder Reference Maps can now be exported into print

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K
Employee
Emily M
Emily MParticipating Frequently
asked in Aspire
Can you link the Aspire item catalog to AutoCAD Refnotes and Plant Schedule?

My company is trying to find ways to improve estimating while the design is in process.In AutoCAD Refnotes and Plant Schedule, it’s possible to add a cost for each material. It would be a waste of time to input these prices for each plant in each design. (It would be easier to just do it in Aspire once the design is complete.) However, if I could somehow link the Aspire item/kit catalog to AutoCAD, the designers could have access to updated prices as they build the Refnotes/Plant Schedule.Does anyone know if this is possible? I know that Aspire can talk to other softwares, but I don’t know whether AutoCAD is on that list.

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Calvin-Aspire
Employee
J
jakewynnNew Participant
asked in Aspire
Undeliverable emails

Is anyone else having this issue? when emailing a proposal, it bounces back as undeliverable, when it is in fact, a valid email address. I have cleared my site cookies, and renewed the sync with outlook. Don’t know what else to do. This has been occurring since their most recent update 

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J
SoboYiW
SoboYiWBrainy
posted in Aspire
Aspire Alerts - Won't Update

Hi everyone,Since switching to the new Aspire Mobile, we’ve been receiving significantly more alerts than before—specifically time entry conflict alerts and work ticket time conflict alerts. We’ve followed the recommended steps to resolve these conflicts, and the records appear corrected. However, the alert count in the Aspire Notification Center (under the question mark icon) remains the same and won’t clear, even after everything has been addressed. Has anyone else experienced this recently? Any suggestions or solutions would be appreciated!Thanks,

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baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Templates At Your Service 🫡
Templates At Your Service 🫡

 Balance Sheets Are Essential  Landscaping businesses should monitor finances and make smart decisions regarding how to allocate resources, set job prices, and plan for growth. 📈 Our landscaping balance sheet template allows landscaping business owners to track their financials. It’s customizable for businesses of all sizes, from small business LLCs and start-up entrepreneurs to established enterprise-level companies. Download the template and go through it step-by-step, entering: Your business’s assets: cash, equipment, inventory. All liabilities: loans, credit card balances, etc. Your equity information is for owner investments and retained earnings. Get your landscaping balance sheet here. 

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baraica
Community Manager
J
jgraschInspiring
asked in Aspire
Visit Note Picture Compression

Is there any way to see the pictures taken by crew people and inserted into visit notes not horribly compressed? Pictures uploaded to issues don’t seem to have this compression, but the visit notes are compressed to essentially thumbnails. Edit with some clarification and testing: We noticed that the crew doing our spring flower displays were attaching pictures of the completed pots to visit notes. After downloading the pictures, we noticed that they were highly compressed past any use. Our crews use Samsung Galaxy S24’s in the field. I just tested this on my work phone (iPhone 13) and there is no compression to the photos, coming through full quality. I tested this on a Spare Crew phone that was sitting here in the office, and there was no compression to the photos. I attempted this on both the wifi and not on wifi. All crew phones are set up the same way, so I’m struggling to figure out why the people in the field’s photos were highly compressed when the spare phone’s was not. Does A

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baraica
Community Manager
Amy_Groves
Amy_GrovesParticipating Frequently
asked in Aspire
New Sales - Sale Date / Win Date?

Curious what other companies are doing?  If a Sales Member sells a contract in October, but it doesn’t start until January, do you wait until January to win or win it in October?The sales member and company will want that recognized as soon as it’s sold, but winning a contract will put it in production and tickets are at risk of being pulled forward.  Love to hear some feedback.   

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Scott Knussmann
Amy_Groves
Amy_GrovesParticipating Frequently
posted in Aspire
Rock The Vote: WAP-I-6543 Device Approvals in Parent System should reset if user logs into Child System

Let’s get out of the 1980’s of manually doing things and get into the modern age!This is an issue related to the parent/child feature combined with the new 30 day device expiration security enhancement. When there exists a parent child system relationship (not to be confused with Enterprise Admin), if a user doesn't log into the parent system for 30 days, their devices should not expire as long has they have logged into at least one child account in the last 30 days. Child/parent accounts should all be connected, so if the user is logging into the parent system, their child logins should be extended and vice versa.Remember - votes count to get this passed!  Remember - it may not affect your company now - but if you GROW - IT WILL!https://feedback.youraspire.com/ideas/WAP-I-6543

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Amy_Groves
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
IGNITE ROOM BLOCK IS NOW OPEN! 🏨
IGNITE ROOM BLOCK IS NOW OPEN! 🏨

  143 Days Until Ignite ‘25, Who’s counting with us?  This year, all Ignite events will take place in Anaheim, CA. Attendees are encouraged to book a room at the Anaheim Marriott, which provides convenient access to keynotes, conference rooms, breakout sessions, and other activities. Learn more about the Anaheim Marriott here. The pre-negotiated rate is $299/night + tax, and will expire on August 22, 2025 or when sold out. Click here to book your hotel accommodation.   Or, not registered to go to Ignite yet? We’ve got you covered. Sign up here.  Check back next week in community for a sweet surprise.  

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baraica
Community Manager
A
ajennParticipating Frequently
asked in Aspire
Permissions

 What will permission will let a user trigger the ability to update payment terms on an opp? 

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baraica
Community Manager
A
Adele SkolnickNew Participant
posted in Aspire
Client Title on Contact Tab

I wish the title of the client would be shown on the contact tab as many of our properties have multiple contacts listed. This would help everyone in our company know who is who without having to click into each contact for this information. Now that the screen for the contacts is so enlarged there is lots of room to display this information. Anyone else would find this helpful?

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A
M
MichealNew Participant
asked in Aspire
How can I upload occurs using Import in estimates?

I don’t see the column to add occurs to upload my list of estimates of service items. How can I find the format to upload this column? Can someone provide me the sample file? 

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