Unanswered questions

Our company is trying to more robustly utilize the Google Email Sync function with Aspire. We’ve been successful getting our team members emails synced and they have been sending emails out to clients directly from Aspire, however the functionality regarding syncing inbound emails from clients does not seem to be working properly. The folder that appears after syncing your Gmail address labeled “Aspire” that is supposed to copy emails dragged into the folder we receive from customers into their contact records does not seem to be syncing successfully. Per my research in the Knowledge Base, the sweep of the “Aspire” folder is supposed to happen hourly, then move to the “Processed” folder once successfully synced. I have been trying to use this function and encouraging others in my company to be doing so as well to document customer conversations, however the sync is not happening consistently, and honestly does not happen at all most of the time. I’ve tried to unsync and resync my email

Is there a way to tie a site audit to a crew/route to track how that crew is doing?

Can someone confirm if new properties created in Aspire will sync over to QuickBooks? 

We have not been utilizing the property sequencing for our fertilizer department and are looking into doing it now. Does anyone have any suggestions based on what has worked for them in the past? We are a combination of residential and commercial and have 2 technicians. We would like to have the same technician scheduled for the same properties each round. thanks.

What report can I use to find the difference between onsite time and GPS time?

Trying to plan our events for 2026 and realizing that we could absolutely benefit from a smaller session like Aspire to Greatness - I know there is one date for that already in 2026, anything for the accounting specific sessions happening in the next couple of months? I swore I saw something but can't find any info on it?

What am I doing wrong?I’m adding a filter to my report of Properties to show only properties with no active Opportunities, but the report is including Properties with active Opportunities…Is this happening for anyone else?

Another ‘best practice’ question…Where can we enter notes related to scheduling work for an Opportunity/Contract.We’re entering renewals of contracts, but this is relevant for new contracts as well.For example, if a customer signs a contract but wants to be called before we show up (i.e. “Call First” in our previous system), where can we note this at the Opportunity level (it might not apply to all contracted work at the Property.  For example, irrigation work might be a ‘call first’, but mowing might not be a ‘call first’, or vice versa)?We need the notes to be shown when scheduling so we can better bring value to our customers.

I’d like to print the printed date on a Contract and can’t find how to.Anyone know?

We are trying to open the month of August (and have tried all other months in 2025 too), and the system will not update he close date no matter what we pick. The confirm message “There are still open invoices in that month or before. Are you sure you want to Close that Month?” pops up as normal, but when you click ‘confirm’, it takes you back to the close month pop-up rather than closing the month. The green save button changes for a split second to ‘Saving’, but then immediately goes back to the way it was before pressing ‘Save’.Has anyone else experienced this before? Any advice or direction would be appreciated!

Is there a report I can create for a single property that shows not only their invoice history, but when those payments were received? I have a chronically late property that is trying to dispute paying late fees -I was hoping for something kind of like a statement or even a downloadable excel sheet where it shows Invoice date, invoice number, property name, (opportunity name etc would be awesome here too) Amount, due date, date paid so they could see how many times they have paid invoices late where we have not assessed late fees?  

The Email address of the Email Contact for a Property cannot be outputted to Web Report Designer.(BillingContactEmail and PrimaryContactEmail are available.)

Does anyone have any helpful advise on how to eliminate white space on a report designed with Web Report Designer?In other words, have you identified any likly culprits in the report formatting that can be adjusted to fix too much white space or white space in the wrong place?Thanks.

We have an Opportunity Template for which we needed to change the minimum price for a service item.  We set/changed the minimum price in the Opportunity Template but if we create a new Opportunity and apply the updated Opportunity Template, the service item price still uses the “old/original” minimum price, even though the Opportunity Template shows the updated minimum price.!!Anyone have any ideas what is happening here?  I think it’s a bug.

In the Aspire opportunity proposal descriptions, and in emails the text changes size when I delete text and type.  Whenever I delete a block of text, the font resizes to 8 pt which I can barely read. But it’s inconvenient to resize over and over so I just live with tiny font until the documents are finished, or resize regularly.  So, I’m selecting all and setting the font size constantly if I want to be able to read the text. What is that, and what can I do please?  

Images inserted in to opportunity proposal descriptions resize in ways that are difficult to control and cause corrections.  When I resize images from the top right and move the cursor off of the images, they will not resize the same way again.  Thereafter, the top right corner only makes images smaller, and the bottom right corner makes them larger.  Then, if I move my  cursor off of the images and the toolbar shows up, the pictures will resize wildly, becoming stretched.  With no page breaks in the tools, or code editor I have to resize images a lot to get the PDFs to print right.  What is that, and how can I fix it please? 

We already created a PR and want to go back in and edit the items to reflect the correct quantity and cost. Is that possible?

Our company’s Installation Service names are fairly “general” as we provide a wide scope of services. If we had a specific service made for every service we provide, we would have an overwhelming amount of services in our catalog and would have to be making new ones all the time for niche services. This means that our Services named things like “Plant Installation”, “Hardscape Installation”, etc get used for many purposes, and we typically will change the Display Name and Service Abbreviation within Estimates to make it clearer what the Service is actually for. It also means that often Services like “Hardscape Installation” appear several times on the same estimate under different groups. This works fine for scheduling and proposing Opportunities to customers (because they use the Display and Abbreviation names), but when we get to Purchasing, the only option to add to any lists to denote what Service the items for purchase are associated with, is the Service Name (which like I said, a