Aspire Products

Hi All,Happy Holidays!I am trying to up date the price of an item in the item catalog and the system wont let me.  What am i missing? Thank you, 

Is anyone else having issues with using Fixed Price Open Billing when creating new Opportunities? It was working fine for a while, but recently, the option to set up a Schedule of Values has completely disappeared on Fixed Price Open Billing estimates. We’re also for some reason being redirected to create a Schedule of Values when we Win Fixed Price on a Payment Schedule estimates, even when a payment schedule was already established and saved. Seems like some wires on the back end are crossed somewhere. We have tickets in to Aspire Care for these issues already that we’re waiting to hear updates on, but I wanted to see if anyone else is experiencing this problem, or if it’s just us. 

With this winter starting out strong, we have had a lot of overtime the last few weeks. Manually manipulating the OT with the snow override paycode has been a timesuck. How are you all managing this?

We are experiencing the following issues with Aspire Mobile for Crew clock in:Aspire app sporadically not syncing & recording time correctly. Application unexpectedly shuts down when crew members are attempting to select “clock in”. (All troubleshooting steps have been taken – restart/reinstall app/etc). Aspire does not display crew members under Leads when they’re selected during clock in. At times the application does not allow leads to clock themselves and crew out at the end of their day.Can anyone please give insight in how to fix any/all of these issues?

Anyone know where I can find information about what the Price List is for an item in the Item Catalog?I’ve looked in the Academy and the Knowledge Base and can’t find any information.

In a typical Accounting system, Aged AR dates correspond with the terms assigned to the invoice as to whether it is Current, 31+ days, 61+ days, etc. I don’t see any definition of how Aspire recognizes these Aged AR categories and hoping someone in the community might be able to assist.

We want to customize a contract designed in Web Report Designer so that fields are shown or hidden based on the Division Name associated with Opportunity.An example…- Irrigation division contracts would show prices for services- Maintenance division contracts would NOT show prices for servicesDivision Name doesn’t appear to Web Report Designer as a parameter? Please prove me wrong…!

Has anybody else gotten feedback from their crews about the recent update to the daily plan aspect of Aspire Mobile? Where it used to give a sum of all materials for the day, it is now breaking those materials apart so you can see what it is for each job. I could see some spots where you’d get value from that, but for turf crews that are using multiple materials across a lot of jobs per day, it pretty much breaks the function. The crew is now having to manually add up quantities. That’s not how I want them spending their time at all.

Hello. I’m having an issue with the feature “Show in Portal”. My customers are not seeing our notes and pictures we load into a work ticket. Any advice? Thank you!

We’re trying to find a better way to store irrigation-specific property information so it’s easily visible to irrigation techs in the field, without cluttering operations notes for other departments.Examples of the info we’d like techs to see: Controller type and location Backflow type and location Zone count Valve box count and locations Other irrigation-only features Right now, the only obvious place is Operations Notes, but that information isn’t relevant to landscaping, mowing, or fertilizer crews and quickly becomes noise for those teams.We’d also prefer not to store this in Opportunity Operations Notes, since if a job is recreated instead of renewed or a repair opportunity would be added, that information is lost and no longer visible to the tech.Has anyone found a good alternative approach? Tags that techs can see? Custo

Is it possible to create a report in Work Tickets that pulls information for multiple work tickets?  The tickets are not consecutive.Thank you in advance.

Anyone else having trouble with Quickbooks Online and Aspire? We can not approve purchase receipts and deposits do not sync from Aspire to QB. Told this is a known bug, going on 2 weeks, no resolution. We cannot close the month of November because of this issue.

When I pull over a template to use to bid on a new maintenance contract, I approve the updating of all kits, cost etc. etc. but it doesn’t update them.  Has anyone else experienced this?

Is there anyway to access the timeclock function on the desktop app? We have a couple office workers who are using the mobile app on their personal phones to clock in and out. We’re trying to see if we can avoid them having to use their personal phones without us getting them work phones. Thanks,

my ops manager is trying to input receipts and he keeps getting this error - Returned access token is null for AspireSystemid: 710 and Branchid: 2 has anyone else experienced this issue and if so what is the solution/cause of this