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paulasuda
paulasudaNew Member
posted in Aspire
Need a Little Push to Get Your Aspire Tasks Done? Join Aspire Power Hour!

You know those Aspire tasks you keep meaning to get to—weekly reviews, receipts, reports—yet somehow the urgent always crowds out the important? Yeah... you're not alone. Especially this time of year. I’m blocking out an Aspire Power Hour on my calendar every Monday and Friday throughout May—you're invited to do the same. One focused hour. No distractions. Just protected work time (with a little extra accountability) to help you actually get it done. 📆 Mondays at 2:00pm CT and Fridays at 10:30am CT  |  May 2nd-30th minus Memorial Day💻 Online via Zoom  |  Free  |  All are welcome🔔 Add to your own calendar (or DM me with your email address and I'll send you an invite)copy/paste this link: https://us06web.zoom.us/j/89010750562?pwd=LteluxUaZTdzIXjUAa1eQEZOhNQsPp.1 How it works:Show up. Camera on. Mic muted. Work through whatever Aspire task you need to tackle.This is not a training session--this is a 'Do Not Disturb' hour for you to focus. No need to register. Come when you can. Stay as

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mwheeler
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ANDREAVDNew Member
asked in Aspire
Customer Portal payment - Phone

We had an issue with one of our clients while attempting to make a payment trough the customer portal.The client in question attempted to sign in to the customer portal using his Apple phone. However, he encountered a roadblock when tried to enter the routing and account numbers for the payment. It seems that his phone it did not display the forward slash ( / ) needed to separate the different account numbers. When I conducted the test using an Android device , the slash was displayed correctly. This led me to believe that there might be a compatibility issue with the customer portal when accessed via an Apple phone. Have anyone experience this issue? Any suggestions ?  Thanks in advance. 

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jgraschParticipating Frequently
asked in Aspire
Visit Note Picture Compression

Is there any way to see the pictures taken by crew people and inserted into visit notes not horribly compressed? Pictures uploaded to issues don’t seem to have this compression, but the visit notes are compressed to essentially thumbnails. Edit with some clarification and testing: We noticed that the crew doing our spring flower displays were attaching pictures of the completed pots to visit notes. After downloading the pictures, we noticed that they were highly compressed past any use. Our crews use Samsung Galaxy S24’s in the field. I just tested this on my work phone (iPhone 13) and there is no compression to the photos, coming through full quality. I tested this on a Spare Crew phone that was sitting here in the office, and there was no compression to the photos. I attempted this on both the wifi and not on wifi. All crew phones are set up the same way, so I’m struggling to figure out why the people in the field’s photos were highly compressed when the spare phone’s was not. Does A

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baraica
Community Manager
Amy_Groves
Amy_GrovesParticipating Frequently
asked in Aspire
New Sales - Sale Date / Win Date?

Curious what other companies are doing?  If a Sales Member sells a contract in October, but it doesn’t start until January, do you wait until January to win or win it in October?The sales member and company will want that recognized as soon as it’s sold, but winning a contract will put it in production and tickets are at risk of being pulled forward.  Love to hear some feedback.   

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Scott Knussmann
Amy_Groves
Amy_GrovesParticipating Frequently
posted in Aspire
Rock The Vote: WAP-I-6543 Device Approvals in Parent System should reset if user logs into Child System

Let’s get out of the 1980’s of manually doing things and get into the modern age!This is an issue related to the parent/child feature combined with the new 30 day device expiration security enhancement. When there exists a parent child system relationship (not to be confused with Enterprise Admin), if a user doesn't log into the parent system for 30 days, their devices should not expire as long has they have logged into at least one child account in the last 30 days. Child/parent accounts should all be connected, so if the user is logging into the parent system, their child logins should be extended and vice versa.Remember - votes count to get this passed!  Remember - it may not affect your company now - but if you GROW - IT WILL!https://feedback.youraspire.com/ideas/WAP-I-6543

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Amy_Groves
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
IGNITE ROOM BLOCK IS NOW OPEN! 🏨

 143 Days Until Ignite ‘25, Who’s counting with us?  This year, all Ignite events will take place in Anaheim, CA. Attendees are encouraged to book a room at the Anaheim Marriott, which provides convenient access to keynotes, conference rooms, breakout sessions, and other activities. Learn more about the Anaheim Marriott here. The pre-negotiated rate is $299/night + tax, and will expire on August 22, 2025 or when sold out. Click here to learn more and book your hotel accommodation.   Or, not registered to go to Ignite yet? We’ve got you covered. Sign up here.  We got a sweet surprise in the making so check back next week in community to find out.  

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baraica
Community Manager
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ajennNew Participant
asked in Aspire
Permissions

 What will permission will let a user trigger the ability to update payment terms on an opp? 

261
baraica
Community Manager
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Adele SkolnickNew Participant
posted in Aspire
Client Title on Contact Tab

I wish the title of the client would be shown on the contact tab as many of our properties have multiple contacts listed. This would help everyone in our company know who is who without having to click into each contact for this information. Now that the screen for the contacts is so enlarged there is lots of room to display this information. Anyone else would find this helpful?

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MichealNew Participant
asked in Aspire
How can I upload occurs using Import in estimates?

I don’t see the column to add occurs to upload my list of estimates of service items. How can I find the format to upload this column? Can someone provide me the sample file? 

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MeganTParticipating Frequently
asked in Aspire
Aspire Mobile - no internet connection?

This issue just started today, but some of our Aspire Mobile apps are saying we don’t have an internet connection.  We’re all on same internet and it works fine for other apps.  This is keeping the app from updating the schedule so crew members can’t clock into their jobs.  Anyone else having the same problem and know of a solution?

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Jake KrokowskiNew Participant
asked in Aspire
Populating Items in a Service Description box

Hello!We have set up a Service Item called “Plant Installation”, under/within which we list out all the required plant species and sizes (and then quantities & costs) as line items.  We would ALSO like those items to copy over to the SERVICE ITEM DESCRIPTION, so that all those plants show up individually on the printed proposal. Is there a way to do that using code or a token?  (E.g. we can type “ [PropertyName] “ or “ [OpportunityStartDate!] “ in the overall PROPOSAL description… Thanks in advance! Jake

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Kbaird
SoboYiW
SoboYiWParticipating Frequently
posted in Aspire
Aspire Alerts - Won't Update

Hi everyone,Since switching to the new Aspire Mobile, we’ve been receiving significantly more alerts than before—specifically time entry conflict alerts and work ticket time conflict alerts. We’ve followed the recommended steps to resolve these conflicts, and the records appear corrected. However, the alert count in the Aspire Notification Center (under the question mark icon) remains the same and won’t clear, even after everything has been addressed. Has anyone else experienced this recently? Any suggestions or solutions would be appreciated!Thanks,

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baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Use this Spring Cleanup Checklist

  🌱 Springtime is here in its full glory 🌱 Our team has created a spring cleanup checklist that will help you stay organized and deliver top notch results to your clients. Here is what’s included in the checklist:  Preparation and cleaning Lawn and plant care Safety measures  ExampleGet your full copy here. And let us know if you want to see more checklists & templates. 

440
baraica
Community Manager
S
sylviapNew Participant
asked in Aspire
Customer Auto Pay

I have a customer who swears WE set him up on auto pay. We don’t have that ability. But as soon as he gets an invoice, it is paid immediately. Is there an auto pay option on the customer portal that he has activated? If so, how can I remove?Thank you

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vladryabyy
vladryabyyParticipating Frequently
published in Aspire
Show off your displays!

Hey folks, I know a lot people have some great displays for schedule boards and other things. I think it would be great for the community to share some tips and inspiration! https://care.youraspire.com/en/articles/6578056-how-to-maintain-a-schedule-board-on-an-external-display  

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vladryabyy
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mhsmith131New Member
asked in Aspire
Larger Residential Construction Project Management

Hello all-We are starting to take on some larger (for us) residential construction project. As we create processes around these projects, I wanted to ask if anyone has any best practices they’d like to share for Project Management and organization on a project by project basis. Are you guys utilizing the Gantt Chart feature or something else? What other tools or processes have you built to keep your project management clean? 

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angeltopflightNew Member
asked in Aspire
Client unable to add payment method

A client of ours is trying to pay for an invoice in their customer portal but they are not able to add their credit card information because a grey box is covering the box where they would type in the credit card number. They’ve tried refreshing and using a different browser but the grey box will not move or allow them to scroll. I’m not sure how to help them with this issue. 

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jcummings
Employee
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lisagreenwellNew Participant
asked in Aspire
Recurring Schedule By Route

We have preset daily routes for our mow/maintenance crews and are trying to utilize the recurring schedule feature to schedule by those routes. Is there a way to set up recurring schedules by route instead of by property? For example, Route 1 has properties A, B, and C. Can we set up a recurring schedule for all three properties at once rather than setting up a recurring schedule for A, then B, then C?

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BrendonTWNew Participant
posted in PropertyIntel
PropertyIntel on iOS

Anyone successfully utilized PropertyIntel on an iPad?I’d like to create irrigation maps for our properties on Property Intel so I don’t have to use a separate system but it doesn’t seem like PI really functions on Chrome on iOS. 

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baraica
Community Manager
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BrendonTWNew Participant
asked in Aspire
Recommended outside accounting firms who do your aspire work?

Hi all,We are a new Aspire user and just went live. I am dreading trying to get my current accounting firm to understand what/how to understand Aspire’s EOM procedures and how best practices should be done.Do any of you have an outside firm who does basis Aspire EOM tasks that you use?

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baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Ignite '25 Poll Results Are In

 You Voted, We Listened Last month, Aspire Together spoke loud and clear about what you want to see at Ignite 2025. And we’re delivering exactly what was asked for. That means hands-on workshops, expert troubleshooting, and plenty of chances to network with other Aspire users. Join us in Anaheim, September 15-17 for our biggest event of the year.  Want to review the poll? Register for Ignite ‘25 to secure your spot.  

620
baraica
Community Manager
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ajennNew Participant
asked in Aspire
Visit Notes

Can visit notes show up on invoices? 

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vladryabyy
logan_karr
logan_karrNew Participant
asked in Aspire
Materials Check Mark in Time Entry

Can anyone explain what the check marks indicate to the right of each entry, and why some entries have them while others don’t? I can’t find an explanation anywhere in the User Guide or knowledge base. The only thing I can think of, is the check marks exist on materials added AFTER the time entry had been approved. Is this correct? And if so, what does that really affect? 

261
logan_karr
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jakewynnNew Participant
asked in Aspire
Pre-visit SMS Notifications failing

We’re having trouble getting our SMS notifications to clients to work. The notifications are set up per the instructions in the knowledge base, but they continue to fail. I can’t find any literature regarding troubleshooting. We’ve submitted a ticket, but seeing if anyone else has encountered this issue, and if so, what their fix was.

281
Kbaird
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Mompliments2.0New Participant
asked in Aspire
Service Notifications

We have SOME clients who want to be notified about rose care, but not all. Is there a way to turn this on for select clients, only?

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