Our company’s Installation Service names are fairly “general” as we provide a wide scope of services. If we had a specific service made for every service we provide, we would have an overwhelming amount of services in our catalog and would have to be making new ones all the time for niche services. This means that our Services named things like “Plant Installation”, “Hardscape Installation”, etc get used for many purposes, and we typically will change the Display Name and Service Abbreviation within Estimates to make it clearer what the Service is actually for. It also means that often Services like “Hardscape Installation” appear several times on the same estimate under different groups. This works fine for scheduling and proposing Opportunities to customers (because they use the Display and Abbreviation names), but when we get to Purchasing, the only option to add to any lists to denote what Service the items for purchase are associated with, is the Service Name (which like I said, are usually pretty vague) or the Work Ticket number (which also doesn’t really give context to what that Work Ticket is regarding). This makes it difficult when our Operations Team does purchasing, because they don’t know what item goes with which ticket on proposals that have several tickets with the same Service name from Purchasing Assistant. Does anyone have any suggestions on how to make this clearer on the purchasing side, especially when one Opportunity has several of the same Service on it?
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