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  • 69 Topics
  • 164 Replies
69 Topics
Kbaird
KbairdParticipating Frequently
asked in Aspire
What's your Aspire Pro Tip?

I love learning how others are using aspire. I’ve read through most of the knowledge base at this point, and have gleaned some neat tricks from it. My favorite “pro tip” is to enable the filter headings and grouping headings in advanced search. You do this in the user settings menu. So many people don’t know what those buttons do and the leave them off because that’s the default.  What’s your trick or tip?

2
vladryabyy
10 hours ago
Kbaird
KbairdParticipating Frequently
asked in Aspire
Ignite Slideshows?

Will ignite attendees be able to get copies of the slideshows? I’d love to be able to share some of them with our team. 

4
baraica
Community Manager
13 hours ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Access Ignite ‘24: Leading the Charge Slide Decks & Save the Date

 Ignite ‘24 slide decks from breakout sessions are now available.  Whether you missed the live session or want to revisit the key insights, you can now view them at your convenience. Access Ignite ‘24 the slide decks here. As a reminder audio recordings are still on the way. AspireAspire Product RoadmapAspire Commercial Clean Track Mark your calendars because Ignite 2025 will be held on September 15-16 in Anaheim, CA. 📅  

280
baraica
Community Manager
13 hours ago
LandscapeNerd
LandscapeNerdInspiring
published in Aspire
API's, Data Pipelines & External Reporting

A place for API and data pipeline questions. I’ve done a lot of reporting with the API and DPL, but haven’t pushed much data back into Aspire. Anyone here done that?Any cool workflow or process automation with the API?Anyone using low code / no code tools to help utilize the API?What kind of external reporting are you doing?Here’s one we did. It’s an ArcGIS bubble chart in PowerBI showing our Maintenance accounts by Revenue with population growth data overlayed. It helped us plan our next branch location.   

23110
mwheeler
1 day ago
Amy_Groves
Amy_GrovesParticipating Frequently
posted in Aspire
ASPIRE MOBILE - Sandbox Mobile App

Sandbox Mobile App or Computer URLCrew Mobile has a Sandbox URL option that is tied to the web version of the regular Sandbox. This helps with training and testing everything in the Sandbox. The new Aspire Mobile App doesn't have a sandbox feature that ties to the web regular Sandbox (whether it be a different app or URL version). I request a Sandbox for the new Mobile App.https://feedback.youraspire.com/ideas/WAP-I-6003 Please VOTE for this by clicking on the link above 😀

1
C
1 day ago
L
LindaNNew Member
asked in Aspire
Removing SiteOne Catalog from Aspire

When Aspire was set up here the Include SiteOne catalog box was checked.  Our team would like to not have the catalog included, as it is adding a lot of time for them.It’s obviously easy to uncheck the box, but what happens from there?  Will items from the catalog used in the past remain only?  Will we need to manually remove the catalog items?  Any insight here would be great. Thanks! Linda

1
baraica
Community Manager
1 day ago
vladryabyy
vladryabyyNew Participant
posted in Aspire
Rock The Vote: Require Locality Field

https://feedback.youraspire.com/ideas/WAP-I-4449 At the property taxing level, we are required to include a local or county tax entity in our tax jurisdictions.  Having the ability to choose to make the Locality field required at the property level will save time by requiring each property to have the appropriate locality entered at the time of entry. We are currently working around this issue by having a dial for our Branch Admins that show how many opportunities do not have a locality attached.

4
Amy_Groves
5 days ago
A
amybNew Member
asked in Aspire
Extending Contracts

We have a customer that wants to change their renewal date from Oct. to January.  They want  a 15 month contract from Oct. 2024 - Dec 2025.  I know Aspire only does 12 Month Contracts, but has anyone had a similar situation, and how did you work around in Aspire?

1
David_Spiritus
5 days ago
A
AnthonyNighingaleNew Member
asked in Aspire
Estimating Best Practices - Mowing for example

I'll try to explain my question, I think it will make sense. I am wanting to know or understand how other companies structure some of their estimating, and what is best practices with Aspire. Currently on maintenance items such as lawn mowing, we guesstimate the amount of time the job will take and enter that as the labor hours in Aspire. It sort of works, however it is not a plan for long term growth. And even with experience on how long it will take to mow  something, it is easy to be off on the time. Not really a plan for consistency going forward. This also does not include any drive time to the jobs then, all that time is extra on top. We do have our hourly rate sort of reflect that, but I don't think this is exactly how Aspire is meant to be used or set up. So I was wondering how does everyone else have this structured? Should we have all of that type of service strictly based off of production rates? And if so, how detailed do you go with takeoffs? Are you measuring linear ft of

0
A
5 days ago
Kbaird
KbairdParticipating Frequently
posted in Aspire
Route Scheduling

I love the anchoring of first and last visit with the latest release. The bug fix of being able to unselect a ticket is such an upgrade. Has anyone else been frustrated by not being able to see the ticket information when actually doing the scheduling? 

5
B
12 days ago
B
benkramerNew Member
asked in Aspire
Temporarily Stopping Service

How does everyone temporarily stop service for a customer? Mainly we run into holding service due to over due invoices, then once the customer pays we continue work (mowing, fertilizer, ect.) Is there a way to make the property unable to schedule to Crew Mobile so the crew can not see it but it stay in the schedule so it doesn't have to be rescheduled once the customer pays?  

2
J
12 days ago
A
Abe FariaNew Member
posted in Aspire
Adjusting crews

New to Aspire.  How does everyone handle assigning crews to routes and is there a quick way to adjust team members on the fly.  example would be Route 1 Crew lead: TomCrew member: JoeJoe calls out and I have to move Paul to Toms crew but just for the day

2
J
12 days ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
What We Learned at Ignite ‘24 & Action Items

 It’s time to share your knowledge. In this article, leave a comment on a session that taught you something you didn’t know before or resonated with you at Ignite ‘24. Or feel free to say what feature on the product roadmap left you excited. 😀  Action Items Make a PlanCollect your notes and figure out how you can starting making an impact ✏️ Assess your role and identify any new skills you can learn 🧠 Put what you learned into practice  Start with what will have the biggest business outcome in 3 months -> 6 -> months ->1 year and so forth Teach Others Teach your team (yes we know you are waiting for the slides and recordings) with your notes Create a presentation for your team and include everyone who attended  Evaluate your processes and identify gaps in your workflows  Set PACT goals (Purposeful, Actionable, Continuous, Trackable) and timelines 📝 NetworkIgnite is a great place to network but just because it’s over, it doesn’t mean you have to stop networking. It’s not too

572
SoboYiW
13 days ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Fixed price open billing invoices

We use fixed price open billing invoice for design build opportunities. But the invoicing visibility and details listed are poor, and is causing confusion for clients. Schedule of value currently can only mirror to service name and does not include items information.Would  you please share your best practice to handle fixed price open billing invoices? Thank you!

2
SoboYiW
14 days ago
N
Nick.RNew Participant
asked in Aspire
How do you even get help on this site?

There’s no way to talk to a support rep, or any ways to open a ticket. Anyways, I work for an MSP and one of our clients use Aspire. Lately, they have been getting undeliverable emails, with no reason attached as to why they are undeliverable. 

5
SoboYiW
14 days ago
J
jakecruzanParticipating Frequently
posted in Aspire
Aspire Crew Mobile vs Aspire Mobile

Has anyone started to shift to the new Aspire Mobile app yet? We are very excited to get everyone trained on Aspire Mobile when the time comes. For our location, the offline capabilites are going to be a major game changer. I’m curious if anyone else has tried it out and see what you’re noticing.I have a couple of people that have made the jump over to make sure we know how to use it before the whole team switches over. So far, the transition has been pretty smooth especially since Aspire Mobile hasn’t been fully launched yet. We are really excited for Aspire Mobile to be at full functionality but here’s what we’ve noticed so far:Pros:Offline capabilities You can quickly clock in and out of jobs where the cell reception is poor. Quick log in most of the time the user stays signed in and you don’t need to type in their pin each time they open the app All the notes in one place Rather than clicking back and forth to see notes they are all displayed on one screen with the address, manag

5
Amy_Groves
14 days ago
LeahM
LeahMNew Member
asked in Aspire
Rock the Vote: WAP-I-6120

Customer Portal 2.0 - Option to Suppress Service | Aspire Feedback (youraspire.com)Not all companies provide service line pricing in their contracts or proposals.  Currently in the Customer Portal 2.0, the proposal preview visible to customers shows the service pricing.  We would like to have the option to suppress this information from customer view.  Thanks for your support!!

1
Amy_Groves
18 days ago
Amy_Groves
Amy_GrovesParticipating Frequently
posted in Aspire
Rock the vote: WAP-I-6003

https://feedback.youraspire.com/ideas/WAP-I-6003

3
Amy_Groves
19 days ago
J
jakecruzanParticipating Frequently
asked in Aspire
Aspire Mobile - Desktop?

Hi everyone! We use mobile.youraspire.com a lot for onboarding and training but have started moving the crews to the new app. Does anyone have any idea if we can expect to be able to access Aspire Mobile from a desktop version? Thank you!

1
Amy_Groves
19 days ago
J
JasonNavon-RossenLandscapeNew Participant
asked in Aspire
How do you handle recurring service schedule for crew with multiple services?

How do you handle setting up a recurring service schedule for a crew that completes multiple services throughout the year?  For example, our spray tech (agro/ipm). In general, we use the recurring schedule and it’s very easy for crews with one service throughout the year (e.g., mowing, garden care, etc.).  However, it’s not clear how to execute this when we have one crew (e.g., spray tech) who completes multiple (e.g., one time or four rounds) and various services throughout the year (e.g., fertilizer, weed control, fungicide, lime, etc.). We can certainly establish our route of properties in an Excel spreadsheet and then use that as a guide to manually add the service rounds to the Scheduling Board as they come up throughout the year; however, I was hoping there was a way to automate this through Aspire (our Production CRM). Any insights you have are appreciated. I had a call this afternoon with AspireCare Education on the topic and there doesn’t seem to be a solution.  If this still

1
J
19 days ago
yargerkim
yargerkimNew Participant
posted in Aspire
Advanced Formulas in Aspire- What are yours?

During one of the equipment breakouts, one of the session leaders mentioned creating a formula(s) to use in the equipment module and I can’t recall what the formula was.Does anyone have any advanced formulas created for the equipment module that they would be willing to share?Also, any other additional formulas that may be helpful to others?

2
yargerkim
20 days ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Membership has its privileges

 Aspire Together members are the first to find out about these upcoming Aspire product webinars. Secure your seat before they are announced via email 😉 Building a Better Experience: Customer Portal 2.0Friday September 13, 20241:00 PM EST / 12:00 PM CSTRegister Here Join Julia Cummings, Product Owner, and Travis Wills, Sr. Director of Customer Success, as they help you adopt Customer Portal 2.0 into your daily functions. Learn more about the differences between the legacy portal and the newly enhanced, more powerful 2.0 version. Topics will include: Customer Portal 2.0 Overview - why a new one? Legacy v. 2.0 comparison Portal 101 and Activation In-app demos Dashboard, Proposals, Invoices, Requests, Payments, Roadmap FAQs and Q&A throughout Building with Aspire: Construction and Commercial Clean-upFriday, September 20, 20241:00 PM EST / 12:00 PM CSTRegister HereJoin Whitney Griffin, Sr. Product Owner, and Travis Wills, Sr. Director of Customer Success, as they deliver education and

620
baraica
Community Manager
20 days ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Aspire Design Concepts & prototypes

At Ignite, Aspire UX team presented exciting new look of Aspire. I scan the code to participate. But have not received the link. Would we get this to the Aspire UX team and add me to the prototypes? I would love to check out the module and provide my feedback.Thank you!

4
SoboYiW
21 days ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Work Ticket Canceled Reason

Would you please share your list of Work Ticket Canceled Reason? Thank you!

2
SoboYiW
21 days ago
J
JRosadoParticipating Frequently
asked in Aspire
How does everyone handle Aspire's lack of deleting options?

Hello,Was just  curious how some of you here navigate around aspire lack of ability to delete things. I’m a fan of Active / Inactive but some things do not fall into those categories and it just creates such a mess. For example, in the Service Schedule of the service catalog,  prior people before me who weren’t aware in how aspire works set up multiple schedules that are out dated. So now I’m stuck with 17 different schedules when I don’t need that many.  Hoping someone has a nifty work around I can utilize!   

1
SoboYiW
21 days ago

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