Aspire Products

We already created a PR and want to go back in and edit the items to reflect the correct quantity and cost. Is that possible?

We are finally bringing irrigation in house and i have most of it figured out except the irrigation service call/repair part. How is everyone creating work tickets in aspire?  i dont want to have to create a ticket and get it approved in the office and then do the work.  rather - we do have a service call ticket that the tech can use in the field, or create in the field and add materials, time and notes to the ticket. T&M?  in theory this is great but how do we do a trip charge and have it include the first 30, 45 min 1hr etc free? any thoughts or imput would be great

Hi!I was wondering if there’s a way to get to the media within Marketing Pro without having to go through the campaign manager and edit content.  

Our company’s Installation Service names are fairly “general” as we provide a wide scope of services. If we had a specific service made for every service we provide, we would have an overwhelming amount of services in our catalog and would have to be making new ones all the time for niche services. This means that our Services named things like “Plant Installation”, “Hardscape Installation”, etc get used for many purposes, and we typically will change the Display Name and Service Abbreviation within Estimates to make it clearer what the Service is actually for. It also means that often Services like “Hardscape Installation” appear several times on the same estimate under different groups. This works fine for scheduling and proposing Opportunities to customers (because they use the Display and Abbreviation names), but when we get to Purchasing, the only option to add to any lists to denote what Service the items for purchase are associated with, is the Service Name (which like I said

For Marketing Pro, where can I find a list of segment filters? 

Will edited service item descriptions carry over to a renewed opportunity?

HI last year Aspire posted slide decks, the roadmap, and other items from the ignite conference. Will this happen again in the next few weeks?

Has this been changed? I’ve noticed since the last update I’m not getting an email alert from Issues when I reply to them now. This never use to be the case. Also I’m having an influx of co-workers state they are not getting issue notifications via emails at all anymore after the update. I tried reaching out to support regarding this and was just given the generic “make sure outlook is synced”. They have always been getting the emails, but they’ve just stopped. 

We are a full service landscape company that offers a discount for prepaying in full for fertilization and weed control at the beginning of the season.  What is best practice to handle this?  I understand that I have to manually enter the discounts via credit memos, but how do you keep track of the services the client has prepaid for?  For example, our clients can prepay for aeration.  How do you keep track of who prepays for aeration?  Notes???  Just seems super inefficient.   In our previous CRM, we could take a prepayment, apply it to the services they prepaid for and as those services were billed, the prepayment was automatically applied to those invoices (oh and it accounted for the prepay discount automatically).Aspire just seems clunky, as I have to manually enter credit memos for the discounted amount and then apply, along with applying the prepay credit memo to the invoice.  

We are electing to go this route because the subcontractor portal 2.0 does not have much functionality.We have a sub that is going to be performing T&M services through crew mobile.  If they are punching in as an “employee” I assume the system is going to log a cost for their time.  Additionally this sub will send us an invoice which will get applied to the ticket through a purchase receipt.  Seems like we are going to have duplicated costs.  How do I eliminate the costs associated with the time punches?

Hi All,My name is Hunter Secord, Director of Construction at SLP in the Lakes Region of NH. We are looking into switching from invoiced revenue to earned revenue on Aspire. Reaching out to see if anyone has feedback on this process, recommendations on some helpful classes to take, or any other relatable information as we continue to explore this. Again, we are just in the research phase now and looking to gather as much helpful information as possible.Thank you for the help in advance!

On an Opportunity Proposal, we want to show/output the Opportunity Name and Start and End dates of the opportunity as the title on the Proposal.We’ve created a calculated field...named “OpportunityNameAndDates” and entered the Expression as:  [OpportunityName] + Char(10) + '(' + [OpportunityStartDate] + ' - ' + [OpportunityEndDate] + ')'But this prints/outputs as:Opportunity Name(11/01/2025 00:00:00 - 04/30/2026 00:00:00)Would anyone know how we can drop the Time portion/display and get to:Opportunity Name(11/01/2025 - 04/30/2026)I’ve looked at and tried some of the functions available within the Expression Editor but can’t find extensive help for the Expression Editor.

= business property =Company [Mr. John Smith is owner and billing contact ]123 Site StCity State 99998= personal residential property AND billing address for both this property and above property = John Smith10U Billing AveCity State 99999Email address (used for for billing for both properties) must be unique (in contact records) Are two Contact records necessary/required to make billing (and building of opportunities) work?

When I update the cost of a material in the item catalog it does not show the updated price unless I click the + sign on allocation item cost and go into where we see all of the price changes the material has had. If I go estimate the material it will show the new updated cost. Is this a bug? 

We need more votes to bump this up the list! The system is unforgiving when a mistake is made applying payments. “Allow user to re-open a payment to make corrections such as assigning to a property, re-assigned the invoice that it is paying, etc. Understanding that this may only be able to happen in open months.”WAP-I-3704:   https://feedback.youraspire.com/ideas/WAP-I-3704

The route optimization feature appears to now be working improperly.  It will state that the route has been optimized (after choosing the appropriate first/last stop), but every time I tested a route in which I knew what the optimized schedule should be and has been in the past, nothing happens and the route stays in the same incorrect order.

Is anyone using a 3rd party integration to send customer notifications? We want more customization for our customer notifications that can’t be done in Aspire, but customers are asking to recevie texts or emails. For example, some customers want notification for all services, some only want notifications on some services like irrigation or flowers, some want all services except mowing or weeding. In Aspire it’s all or nothing, so we can’t customize what service notifications are sent for one customer, without changing it for everyone. Is anyone having more success with this?  

Who uses Inova for their payroll and also pays their employees a premium per hour for snow removal?  I’d like to connect with you because we’re having an issue with the Snow Override Pay Code amount for OT hours flowing to Inova, so I want to learn how companies make this work.For clarification, we pay a higher wage when an employee does snow removal and any hours that they work over 40 hours/week are paid at overtime rate.  For the hours over 40 that are worked on snow removal, they get 1.5 times their snow pay rate.  For the hours over 40 that are worked on non-snow removal services, they get 1.5 times their normal rate of pay.  Our pivot report in Aspire calculates this perfectly.  When it pulls over to Inova, it’s taking the snow removal OT hours and paying them at their snow rate instead of 1.5 times their snow rate.