Aspire

I don’t really understand why I can change any past months payment schedule amounts as those invoices have already been processed and paid. However, even more confusing is why some can be changed and not others? In this screenshot, this client started in March. They had a pricing change mid, year, and now are on another pricing change. Why is this what the payment schedule screen looks like when I open it? April-August have already been paid so why aren’t they greyed out like sept-jan? 

On our smaller construction work orders, we typically set up billing with a 0% deposit and 100% payment at completion. This approach works well for us in about 95% of cases.We recently had a project that was delayed mid‑job, before reaching completion, and we would like to invoice a portion of the remaining balance (for example, 40%) at this stage.Given that this job is set up as Fixed Price on a Payment Schedule (not Fixed Price Open Billing), is it possible to issue a partial invoice prior to completion?For reference, we do use Fixed Price Open Billing on our larger projects.

I am curious to see everyone’s opinion on this topic.  I want to see purchase prices and allocations cost in my margins, in the month I am performing the work, on the day I am allocating the cost not when I am changing the cost…..or better yet, can Aspire not auto calculate the purchase difference when you open a PO and receive it and auto calculate the allocations thereafter.  Does anyone re-allocate after making a price change to make sure their GM are accurate?   ...Rock The Vote: WAP-I-7549

Hey allI see that the way to manually verify/edit T&M tickets is to check one item at a time and then go to bulk actions and complete, and then to just enter one number for the price override. This seems weird. It seems like since T&M are a pretty unique setup that there would be a better developed process for manually modifying hours/materials prior to going to invoicing. How do we know the way it will apply the pricing adjustment and what the customers will see on their end when just one flat override? Am I missing something? Can I edit at the invoice level?

It used to be that a login with Pin or email was only neccessary 1x a week or so.Now each time the Ap is closed we must log in again when we come back?Is there a fix or setting on our end for this?

I love that we now have the ability to pull contact information via Aspire Mobile but is it just hindsight that its only pulling from Office Number? If a number is in home or mobile it will not generate the phone icon to give the crew leaders the number. Is this intentional? 

We have been unable to open documents in Crew Mobile.I noticed it may be an iphone issue b/c our Google phones are able to open them.Maybe b/c of ios 26.2 update??

Hi team,I’m seeing an issue where My Case → Open Cases shows no entries even though there are active cases in the system. Is this a known issue affecting others right now? Can you provide an ETA for a fix? Thank you!

We are having an issue with “Work Ticket Visit Scheduled” emails not sending to customers. They were sending previously, but haven’t sent since Saturday (we have a delivery time of 3 days). Nothing has been changed in the notification template, but now only SMS messages are sending.  Does anyone know what’s going on?

Hi all. I am using the contract renewal report and I have some contracts that I want to make disappear from the report. Trying to make the report be used only for things that I am actually working on. I have an opportunity tag called “non-renewing” and I have a filter set to not show contracts that have that tag. But, they are still showing. Screenshot attached. Its like it won’t pull tags from the expiring contract, only the new one. But in other fields it’s pulling from the expiring one and NOT the new one. Best work-around?  

Is anyone else experiencing that they can not correct any time entry conflicts? The window that pops up is just not allowing either one to be selected so the time entry can not be saved.  I’m assuming this is just a hiccup from the update today. Wanted to see if anything else was experiencing this.

I feel like I have seen an area to submit feature ideas for Aspire, but cannot find it now. Can someone link me? Recording my idea here now because I’ve been thinking about it for the last 30 minutes. Also hoping maybe to get some dialogue about the idea.As a newbie to the establish “best” methods for chemical/tank mixture tracking and inventory, there seems like a much easier way that would require a few tweaks.If there were a different item type called something like “chemical blend” - or even “allocation kit” - or even just a checkbox to make the items from a kit be allocated according to the kit production rates and allocation units, it seems like this could make this chemical thing way easier.I understand that kits are just for estimating. But with chemicals, it’s impossible to accidentally use an incorrect amount of an individual item within a mix (read: kit) because the solution is already mixed before arriving to the job site. So, why not allow these ins

Hi! Ever since we started aspire we have struggled to figure out the best way to handle the items on our seasonal color proposals. I was wondering if anyone has experience with this and has found a way that works well for them. Ideas we have been work shopping are 1)having specific plant names 2)just plant sizes 3)just a plant budget. Each way we have tried has good things and bad things and nothing has worked great. Thanks!

I’m trying to run a report that shows me all the tickets scheduled for the next day, but I can only get it to show tickets whose Start Date is next day, not everything scheduled for tomorrow. I feel as though I have to be missing a simple filter setting or something - can anyone help? TIA!

Hello, I cannot login into customer support, I don’t know my user name and when I try to reset the password, I don’t receive a password reset link. I read something earlier about an email sent in early December, which I do not have. Does anyone know how I can get another copy of that email ?

Hello all,I’m trying to adjust a price for a kit in Aspire to adjust the margin, but when I type in the new number, a notification pops up that says, “You can only reduce the price by 0%.” It doesn’t let me change the price. It only happens sometimes but happens for things both catalog and one-time items.Has anyone run into this problem before? Do you have any idea how to fix it?Thank you,Emily 

Up until the recent update (White Pine release) the Renewals function for Opportunities was working great. We were able to designate that we wanted to keep overridden pricing and it was working, updated formatting for descriptions in the Service catalog were coming through, etc. However, post update, this is not happening anymore for some reason. When we renew a contract and choose the option to keep pricing, it’s recalculating the pricing, rather than keeping the overrides, and our updated Service Descriptions are not updating either. We have a ticket in with Aspire Care, but our Power User says he hasn’t gotten any response to it yet. I’m curious to know if anyone else is experiencing this or if it’s just us. 

We do a lot of rescheduling of Work Tickets/Visits for many reasons (adverse weather/material delivery delays/etc) and as we reschedule visits, it’s hard to keep tabs on where the visit was originally, the reason it was rescheduled, if we contacted the customer/were able to reach the customer to inform them they’ve been rescheduled, how many times the visit has been rescheduled, etc. We’d like to have this audit/history data available to us so that we can make more informed choices when we schedule/reschedule work and if the customer is getting contacted regarding their schedule. Does anything in Aspire exist that would show that history in a convenient way when we’re maintaining the schedule? Even if we had the ability to make those notes somewhere ourselves, it would be helpful, but all of the notes fields in the work tickets will be visible to the crews, and we don’t want these scheduling notes to bury the directions/notes we make that the crews actually need to see. I don’t thin