Customer Decides To Prepay Halfway Through The Season - Best Practice?

If its a per service invoice type, we would put the money on account and regard it to the opportunity. I agree with you that there is no easy way in IA to see that it doesn’t need to be sent to the client and that there is money on account. Our work around is as follows: On the opportunity details page we click into the invoice info icon and change the payment terms override to pre-payment. You will need to go to admin and add pre-payment as a payment term in lists. We then display payment terms in IA and if we see pre-payment as the payment term, we generate the invoice, go into the batched invoice and change the payment terms back to your normal payment terms are, then process as you would normally but don’t send to client. Then you go to payments and choose new payment, and apply the money on account to the invoice. At that point you can decide to email the invoice to the client or not with a $0 balance.

Here is our work around for the information about prepaid payment will be displayed on invoicing assistant.

On the property page, create an customer field - such as “payment status”, then update it once the payment has been received. This filed can be displayed on the invoicing assistant.

Check below link for more info please.

Using Custom Fields
 

Thank you everyone, these are very helpful! I will run them by the team and see what will work best for us.