+21Issue created through crew mobile will have a default due day to be next day.
When we review our non-managed issues, a lot of issues were created by the crew leader in the field and past due. There is no bulk actions to change the due date.
It will be great to have an option to set the due date.
I’m curious how you use issues in the field.
Do you have other way to communicate between managers and crew members?
Best answer by Colinb
We have used issues for many things in the past, they are a great way to stay organized to track customer requests, internal requests, etc.
Regarding the dates…. we ended up creating a custom formula that showed how old the issue was (Days Since Created) and it was much easier to manage than looking at dates. You can categorize based on urgency and then just quickly look at how old it was to see if we had an potential problem.
Hope that helps
We have used issues for many things in the past, they are a great way to stay organized to track customer requests, internal requests, etc.
Regarding the dates…. we ended up creating a custom formula that showed how old the issue was (Days Since Created) and it was much easier to manage than looking at dates. You can categorize based on urgency and then just quickly look at how old it was to see if we had an potential problem.
Hope that helps
+21Hi Colinb,
Thank you for sharing this work around. I just add this to our system. It narrows down the issue counts. I’m happy about it.
Thank you!
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