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Amy_Groves
Amy_GrovesParticipating Frequently
posted in Aspire
ASPIRE MOBILE - Sandbox Mobile App

Sandbox Mobile App or Computer URLCrew Mobile has a Sandbox URL option that is tied to the web version of the regular Sandbox. This helps with training and testing everything in the Sandbox. The new Aspire Mobile App doesn't have a sandbox feature that ties to the web regular Sandbox (whether it be a different app or URL version). I request a Sandbox for the new Mobile App.https://feedback.youraspire.com/ideas/WAP-I-6003 Please VOTE for this by clicking on the link above 😀

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C
3 months ago
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LindaNNew Member
asked in Aspire
Removing SiteOne Catalog from Aspire

When Aspire was set up here the Include SiteOne catalog box was checked.  Our team would like to not have the catalog included, as it is adding a lot of time for them.It’s obviously easy to uncheck the box, but what happens from there?  Will items from the catalog used in the past remain only?  Will we need to manually remove the catalog items?  Any insight here would be great. Thanks! Linda

601
baraica
Community Manager
3 months ago
vladryabyy
vladryabyyParticipating Frequently
posted in Aspire
Rock The Vote: Require Locality Field

https://feedback.youraspire.com/ideas/WAP-I-4449 At the property taxing level, we are required to include a local or county tax entity in our tax jurisdictions.  Having the ability to choose to make the Locality field required at the property level will save time by requiring each property to have the appropriate locality entered at the time of entry. We are currently working around this issue by having a dial for our Branch Admins that show how many opportunities do not have a locality attached.

324
Amy_Groves
4 months ago
A
AnthonyNighingaleNew Member
asked in Aspire
Estimating Best Practices - Mowing for example

I'll try to explain my question, I think it will make sense. I am wanting to know or understand how other companies structure some of their estimating, and what is best practices with Aspire. Currently on maintenance items such as lawn mowing, we guesstimate the amount of time the job will take and enter that as the labor hours in Aspire. It sort of works, however it is not a plan for long term growth. And even with experience on how long it will take to mow  something, it is easy to be off on the time. Not really a plan for consistency going forward. This also does not include any drive time to the jobs then, all that time is extra on top. We do have our hourly rate sort of reflect that, but I don't think this is exactly how Aspire is meant to be used or set up. So I was wondering how does everyone else have this structured? Should we have all of that type of service strictly based off of production rates? And if so, how detailed do you go with takeoffs? Are you measuring linear ft of

580
A
4 months ago
Kbaird
KbairdParticipating Frequently
posted in Aspire
Route Scheduling

I love the anchoring of first and last visit with the latest release. The bug fix of being able to unselect a ticket is such an upgrade. Has anyone else been frustrated by not being able to see the ticket information when actually doing the scheduling? 

1145
B
4 months ago
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benkramerNew Member
asked in Aspire
Temporarily Stopping Service

How does everyone temporarily stop service for a customer? Mainly we run into holding service due to over due invoices, then once the customer pays we continue work (mowing, fertilizer, ect.) Is there a way to make the property unable to schedule to Crew Mobile so the crew can not see it but it stay in the schedule so it doesn't have to be rescheduled once the customer pays?  

752
J
4 months ago
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Abe FariaNew Member
posted in Aspire
Adjusting crews

New to Aspire.  How does everyone handle assigning crews to routes and is there a quick way to adjust team members on the fly.  example would be Route 1 Crew lead: TomCrew member: JoeJoe calls out and I have to move Paul to Toms crew but just for the day

852
J
4 months ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
What We Learned at Ignite ‘24 & Action Items

 It’s time to share your knowledge. In this article, leave a comment on a session that taught you something you didn’t know before or resonated with you at Ignite ‘24. Or feel free to say what feature on the product roadmap left you excited. 😀  Action Items Make a PlanCollect your notes and figure out how you can starting making an impact ✏️ Assess your role and identify any new skills you can learn 🧠 Put what you learned into practice  Start with what will have the biggest business outcome in 3 months -> 6 -> months ->1 year and so forth Teach Others Teach your team (yes we know you are waiting for the slides and recordings) with your notes Create a presentation for your team and include everyone who attended  Evaluate your processes and identify gaps in your workflows  Set PACT goals (Purposeful, Actionable, Continuous, Trackable) and timelines 📝 NetworkIgnite is a great place to network but just because it’s over, it doesn’t mean you have to stop networking. It’s not too

852
SoboYiW
4 months ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Fixed price open billing invoices

We use fixed price open billing invoice for design build opportunities. But the invoicing visibility and details listed are poor, and is causing confusion for clients. Schedule of value currently can only mirror to service name and does not include items information.Would  you please share your best practice to handle fixed price open billing invoices? Thank you!

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SoboYiW
4 months ago
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Nick.RNew Participant
asked in Aspire
How do you even get help on this site?

There’s no way to talk to a support rep, or any ways to open a ticket. Anyways, I work for an MSP and one of our clients use Aspire. Lately, they have been getting undeliverable emails, with no reason attached as to why they are undeliverable. 

1195
SoboYiW
4 months ago
LeahM
LeahMNew Member
asked in Aspire
Rock the Vote: WAP-I-6120

Customer Portal 2.0 - Option to Suppress Service | Aspire Feedback (youraspire.com)Not all companies provide service line pricing in their contracts or proposals.  Currently in the Customer Portal 2.0, the proposal preview visible to customers shows the service pricing.  We would like to have the option to suppress this information from customer view.  Thanks for your support!!

311
Amy_Groves
4 months ago
J
jakecruzanParticipating Frequently
asked in Aspire
Aspire Mobile - Desktop?

Hi everyone! We use mobile.youraspire.com a lot for onboarding and training but have started moving the crews to the new app. Does anyone have any idea if we can expect to be able to access Aspire Mobile from a desktop version? Thank you!

701
Amy_Groves
4 months ago
N
nicolebodellNew Participant
asked in PropertyIntel
PropertyIntel

Trying to decide if this would be a good add on to get for our company. Some of the areas we service are rural and have quite a few trees on them. Does anyone have any insight/experience they could share with me if it has been of benefit to them?

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Kbaird
4 months ago
J
JasonNavon-RossenLandscapeNew Participant
asked in Aspire
How do you handle recurring service schedule for crew with multiple services?

How do you handle setting up a recurring service schedule for a crew that completes multiple services throughout the year?  For example, our spray tech (agro/ipm). In general, we use the recurring schedule and it’s very easy for crews with one service throughout the year (e.g., mowing, garden care, etc.).  However, it’s not clear how to execute this when we have one crew (e.g., spray tech) who completes multiple (e.g., one time or four rounds) and various services throughout the year (e.g., fertilizer, weed control, fungicide, lime, etc.). We can certainly establish our route of properties in an Excel spreadsheet and then use that as a guide to manually add the service rounds to the Scheduling Board as they come up throughout the year; however, I was hoping there was a way to automate this through Aspire (our Production CRM). Any insights you have are appreciated. I had a call this afternoon with AspireCare Education on the topic and there doesn’t seem to be a solution.  If this still

631
J
4 months ago
yargerkim
yargerkimNew Participant
posted in Aspire
Advanced Formulas in Aspire- What are yours?

During one of the equipment breakouts, one of the session leaders mentioned creating a formula(s) to use in the equipment module and I can’t recall what the formula was.Does anyone have any advanced formulas created for the equipment module that they would be willing to share?Also, any other additional formulas that may be helpful to others?

842
yargerkim
4 months ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Membership has its privileges

 Aspire Together members are the first to find out about these upcoming Aspire product webinars. Secure your seat before they are announced via email 😉 Building a Better Experience: Customer Portal 2.0Friday September 13, 20241:00 PM EST / 12:00 PM CSTRegister Here Join Julia Cummings, Product Owner, and Travis Wills, Sr. Director of Customer Success, as they help you adopt Customer Portal 2.0 into your daily functions. Learn more about the differences between the legacy portal and the newly enhanced, more powerful 2.0 version. Topics will include: Customer Portal 2.0 Overview - why a new one? Legacy v. 2.0 comparison Portal 101 and Activation In-app demos Dashboard, Proposals, Invoices, Requests, Payments, Roadmap FAQs and Q&A throughout Building with Aspire: Construction and Commercial Clean-upFriday, September 20, 20241:00 PM EST / 12:00 PM CSTRegister HereJoin Whitney Griffin, Sr. Product Owner, and Travis Wills, Sr. Director of Customer Success, as they deliver education and

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baraica
Community Manager
4 months ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Aspire Design Concepts & prototypes

At Ignite, Aspire UX team presented exciting new look of Aspire. I scan the code to participate. But have not received the link. Would we get this to the Aspire UX team and add me to the prototypes? I would love to check out the module and provide my feedback.Thank you!

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SoboYiW
4 months ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Work Ticket Canceled Reason

Would you please share your list of Work Ticket Canceled Reason? Thank you!

552
SoboYiW
4 months ago
J
JRosadoParticipating Frequently
asked in Aspire
How does everyone handle Aspire's lack of deleting options?

Hello,Was just  curious how some of you here navigate around aspire lack of ability to delete things. I’m a fan of Active / Inactive but some things do not fall into those categories and it just creates such a mess. For example, in the Service Schedule of the service catalog,  prior people before me who weren’t aware in how aspire works set up multiple schedules that are out dated. So now I’m stuck with 17 different schedules when I don’t need that many.  Hoping someone has a nifty work around I can utilize!   

671
SoboYiW
4 months ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Rolling Out New Ignite ‘24 Badges

 Did someone say new badges?  Now that Ignite is over it’s time to unlock some new badges in Aspire Together. We are coming out with three new badges so you can deck out your community profile. How fun is that? Over the next couple of days you’ll see community members get the new badges. It’s time to shine on! 🌟 Badges Explained Attendee Badge Thank you for attending Ignite ‘24. We hope you had an amazing time at the conference learning and networking. Speaker Badge You spoke at Ignite ‘24. You are very knowledgeable about a subject- thanks for leading the charge! Customer Awards Badge You won an excellence award at Ignite '24! We appreciate our customers' partnerships and look forward to all of your future wins. That’s it for now but stay tuned for some new badges in the future. 😎 

550
baraica
Community Manager
4 months ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Ignite '24 Recap Blog

 Thank You for Attending Ignite ‘24 & Attendees - Let's see your pics! We had an incredible time meeting everyone at Ignite this year. If you stopped by the Aspire Together booth to meet us or let us know what you want to see on the community roadmap, thank you so much. If you attended our mini stage session, you definitely know we have exciting updates coming soon. 🤓  Pictures Post your Ignite pictures 📸 and tell us your favorite memory about attending Ignite ‘24. We want to see it all and hear all about it. From Ignite the Night 🌴 to Birds of a Feather Networking Lunch 🥗 to The Price is Right 💸 to all the sessions.   Content Check out our Ignite ‘24 Customer Awards Winners here. Mark Tipton, CEO of Aspire, shared his vision for Aspire. You can catch up on the live blog here.   

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EmilyN
Employee
4 months ago
baraica
Community Manager
baraicaCommunity Manager
published in Marketing Pro
Aspire Direct Mail Gallery

 Now Available: NEW Templates by Marketing Pro 🚀 Get ready to elevate your marketing game with our latest batch of email and direct mail templates.This month, we’re rolling out fresh content that hits all the right notes for your seasonal and service needs. Check them out now and let’s keep your business growing strong. You’ll need an account with Canva to access these.  🌳 Landscaping: Stay ahead of the curve with timely templates that educate your customers on the latest industry changes. 🧽 Cleaning: Boost your holiday promotions and connect with your audience.  🌨 Snow & Ice Management: Get ready for the season. The guides make it easy for your customers to choose the best options.  

560
baraica
Community Manager
4 months ago
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Ignite ‘24 Customer Awards Finalists Revealed!

 Take a special look at our finalists for Ignite ‘24 Customer Awards At Aspire, we’re proud of your outstanding achievements and that’s exactly why we are glad to introduce Customer Awards at Ignite ‘24. These awards not only celebrate your wins, but also our core values to Boldly Innovate, Drive Success, Put Others First, and Finish Strong. We called on you to highlight the professionals whose hard work we can admire, an accomplishment truly worth celebrating. Our judging panel reviewed all of your nominations and took a close look at the thoughtful responses in the application process. We’re proud to recognize our three finalists in each of these categories for the awards. Meet the Finalists for the 2024 Customer Awards  Trailblazer Award - Boldly Innovate   Rookie of the Year Award - Drive Success  Impact Award - Put Others First  Excellence Achieved Award - Finish Strong  Founders Award   For a thorough description of each award, click here.  Thank you for all of your nominations.

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BHampton
4 months ago
Amy_Groves
Amy_GrovesParticipating Frequently
posted in Aspire
Ignite

Some of the Heartland Family @ Ignite 😊@ACato @BHampton @LeahM @DanStacey @Amy Parsons @SamanthaEveland @TimHollis @RyanCraig @angelaholley @Amy_Groves 

461
baraica
Community Manager
4 months ago
mwheeler
mwheelerParticipating Frequently
asked in Aspire
SiteOne Purchase Unit Cost sync error?

Hi everyone,We’re encountering an issue with syncing the Purchase Unit Cost from SiteOne in the Item Catalogue. I’ve verified that each branch is correctly synced with SiteOne in admin settings, so that doesn’t seem to be the problem. The Price Lists for each branch are showing the correct cost, but the Purchase Unit Cost is still incorrect, which is causing our kits to be outdated.Here’s an example from our Item Catalogue where the prices don’t match.Could anyone help identify if we might have missed something in the setup? Any suggestions for resolving this would be greatly appreciated.Thanks in advance!

773
mwheeler
4 months ago

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