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Payment Validation Error Costing Us Returned Payment Fees

  • July 29, 2026
  • 0 replies
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We are submitting a ticket about this but we have noticed an issue with ACH payments being returned due to a bad billing address. It appears that rather than immediately rejecting the payment, the payment is accepted and then rejects a day or two later generating a $10 returned payment fee.

It’s confusing our customers and costing us money so we would like to see if others have noticed this? We aren’t seeing a huge number, maybe a few a month. There are absolutely others where it’s a real returned payment.