Aspire error when logging in?

Hello, ​@JasonNavon-RossenLandscape!

We encountered a different Aspire Cloud log-in screen with no issues, but some of our Aspire Mobile users are having issues.

AspireCare confirmed that there was a release Wednesday evening to lay the groundwork for a future log-in enhancement.  

Below is the message I sent my team as an FYI:

Aspire's initial log-in screen has a new look this morning--but only for the FIRST time you log-in after last night's release.  This change was planned by Aspire, in preparation for a future log-in enhancement.

Here are the steps you'll follow this first time:

1. Aspire will prompt for your email address and company code. 

2. Once entered, it will continue to a second screen for you to enter your password and device name.

3. After completing this initial log-in, it should prompt for your PIN moving forward—and back to the normal log-in screen most are familiar with.

Our Company Code is XXXX; I’m sure you’ll be asked!

Please circulate this as needed with our Aspire users!

Thank you, Emily.  But I’m getting an Error code.  It doesn’t even give me the opportunity to log in.

​@JasonNavon-RossenLandscape, I’m not sure about the error code.  I’m sorry you’re experiencing that!  

It may be worth trying to clear your browser’s cache and cookies to see if it clears up the log-in issue.  I know that is our least favorite thing to hear! (I attached some instructions I received from Aspire in the past.)  If that doesn’t work, it sounds like an AspireCare ticket is needed.

I’m curious what the issue is!

Thank you, Emily.  I’ll try that.  Since I’m not realizing this is not Aspire-wide, I switched from Microsoft Edge to Google Chrome and I got in!  I think Edge just did a big update release as well which may have caused this.  I’ll ask AspireCare before I start clearing cookies and cache.