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jgraschParticipating Frequently
asked in Aspire
Visit Note Picture Compression

Is there any way to see the pictures taken by crew people and inserted into visit notes not horribly compressed? Pictures uploaded to issues don’t seem to have this compression, but the visit notes are compressed to essentially thumbnails. Edit with some clarification and testing: We noticed that the crew doing our spring flower displays were attaching pictures of the completed pots to visit notes. After downloading the pictures, we noticed that they were highly compressed past any use. Our crews use Samsung Galaxy S24’s in the field. I just tested this on my work phone (iPhone 13) and there is no compression to the photos, coming through full quality. I tested this on a Spare Crew phone that was sitting here in the office, and there was no compression to the photos. I attempted this on both the wifi and not on wifi. All crew phones are set up the same way, so I’m struggling to figure out why the people in the field’s photos were highly compressed when the spare phone’s was not. Does A

364
baraica
Community Manager
Amy_Groves
Amy_GrovesParticipating Frequently
asked in Aspire
New Sales - Sale Date / Win Date?

Curious what other companies are doing?  If a Sales Member sells a contract in October, but it doesn’t start until January, do you wait until January to win or win it in October?The sales member and company will want that recognized as soon as it’s sold, but winning a contract will put it in production and tickets are at risk of being pulled forward.  Love to hear some feedback.   

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Scott Knussmann
Amy_Groves
Amy_GrovesParticipating Frequently
posted in Aspire
Rock The Vote: WAP-I-6543 Device Approvals in Parent System should reset if user logs into Child System

Let’s get out of the 1980’s of manually doing things and get into the modern age!This is an issue related to the parent/child feature combined with the new 30 day device expiration security enhancement. When there exists a parent child system relationship (not to be confused with Enterprise Admin), if a user doesn't log into the parent system for 30 days, their devices should not expire as long has they have logged into at least one child account in the last 30 days. Child/parent accounts should all be connected, so if the user is logging into the parent system, their child logins should be extended and vice versa.Remember - votes count to get this passed!  Remember - it may not affect your company now - but if you GROW - IT WILL!https://feedback.youraspire.com/ideas/WAP-I-6543

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Amy_Groves
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
IGNITE ROOM BLOCK IS NOW OPEN! 🏨

 143 Days Until Ignite ‘25, Who’s counting with us?  This year, all Ignite events will take place in Anaheim, CA. Attendees are encouraged to book a room at the Anaheim Marriott, which provides convenient access to keynotes, conference rooms, breakout sessions, and other activities. Learn more about the Anaheim Marriott here. The pre-negotiated rate is $299/night + tax, and will expire on August 22, 2025 or when sold out. Click here to learn more and book your hotel accommodation.   Or, not registered to go to Ignite yet? We’ve got you covered. Sign up here.  We got a sweet surprise in the making so check back next week in community to find out.  

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baraica
Community Manager
A
ajennNew Participant
asked in Aspire
Permissions

 What will permission will let a user trigger the ability to update payment terms on an opp? 

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baraica
Community Manager
baraica
Community Manager
baraicaCommunity Manager
published in Clean Group
Cold Calling for Cleaning Businesses ☎️

  Tips, Scripts and More Cold calling remains a highly effective method for cleaning businesses to expand their client base. While it comes with its share of challenges, it’s still one of the most direct ways to connect with decision-makers, showcase your services, and win new customers.  → With the right approach, you can turn cold prospects into engaged clients by offering tailored solutions that meet their specific cleaning needs. This guide walks you through the essentials of cold calling in the cleaning industry. It begins by highlighting the role of cold calling and lead generation, then dives into practical strategies, tips for overcoming common hurdles, and how using call scripts can boost your success. 

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baraica
Community Manager
A
Adele SkolnickNew Participant
posted in Aspire
Client Title on Contact Tab

I wish the title of the client would be shown on the contact tab as many of our properties have multiple contacts listed. This would help everyone in our company know who is who without having to click into each contact for this information. Now that the screen for the contacts is so enlarged there is lots of room to display this information. Anyone else would find this helpful?

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MichealNew Participant
asked in Aspire
How can I upload occurs using Import in estimates?

I don’t see the column to add occurs to upload my list of estimates of service items. How can I find the format to upload this column? Can someone provide me the sample file? 

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M
M
MeganTParticipating Frequently
asked in Aspire
Aspire Mobile - no internet connection?

This issue just started today, but some of our Aspire Mobile apps are saying we don’t have an internet connection.  We’re all on same internet and it works fine for other apps.  This is keeping the app from updating the schedule so crew members can’t clock into their jobs.  Anyone else having the same problem and know of a solution?

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J
Jake KrokowskiNew Participant
asked in Aspire
Populating Items in a Service Description box

Hello!We have set up a Service Item called “Plant Installation”, under/within which we list out all the required plant species and sizes (and then quantities & costs) as line items.  We would ALSO like those items to copy over to the SERVICE ITEM DESCRIPTION, so that all those plants show up individually on the printed proposal. Is there a way to do that using code or a token?  (E.g. we can type “ [PropertyName] “ or “ [OpportunityStartDate!] “ in the overall PROPOSAL description… Thanks in advance! Jake

553
Kbaird
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Use this Spring Cleanup Checklist

  🌱 Springtime is here in its full glory 🌱 Our team has created a spring cleanup checklist that will help you stay organized and deliver top notch results to your clients. Here is what’s included in the checklist:  Preparation and cleaning Lawn and plant care Safety measures  ExampleGet your full copy here. And let us know if you want to see more checklists & templates. 

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baraica
Community Manager
S
sylviapNew Participant
asked in Aspire
Customer Auto Pay

I have a customer who swears WE set him up on auto pay. We don’t have that ability. But as soon as he gets an invoice, it is paid immediately. Is there an auto pay option on the customer portal that he has activated? If so, how can I remove?Thank you

484
S
vladryabyy
vladryabyyParticipating Frequently
published in Aspire
Show off your displays!

Hey folks, I know a lot people have some great displays for schedule boards and other things. I think it would be great for the community to share some tips and inspiration! https://care.youraspire.com/en/articles/6578056-how-to-maintain-a-schedule-board-on-an-external-display  

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vladryabyy
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mhsmith131New Member
asked in Aspire
Larger Residential Construction Project Management

Hello all-We are starting to take on some larger (for us) residential construction project. As we create processes around these projects, I wanted to ask if anyone has any best practices they’d like to share for Project Management and organization on a project by project basis. Are you guys utilizing the Gantt Chart feature or something else? What other tools or processes have you built to keep your project management clean? 

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A
angeltopflightNew Member
asked in Aspire
Client unable to add payment method

A client of ours is trying to pay for an invoice in their customer portal but they are not able to add their credit card information because a grey box is covering the box where they would type in the credit card number. They’ve tried refreshing and using a different browser but the grey box will not move or allow them to scroll. I’m not sure how to help them with this issue. 

361
jcummings
Employee
L
lisagreenwellNew Participant
asked in Aspire
Recurring Schedule By Route

We have preset daily routes for our mow/maintenance crews and are trying to utilize the recurring schedule feature to schedule by those routes. Is there a way to set up recurring schedules by route instead of by property? For example, Route 1 has properties A, B, and C. Can we set up a recurring schedule for all three properties at once rather than setting up a recurring schedule for A, then B, then C?

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J
baraica
Community Manager
baraicaCommunity Manager
Yoshino Cherry Release - April 2025 🌸

 What’s new in Aspire this Spring? This spring season’s release includes several high-impact features that will improve scheduling efficiency, streamline reporting for month-end processes, increase payroll flexibility, and much more.  Let’s dive in: Improved certification managementCustomers will be able to easily identify the required skills or certifications for specific tasks to ensure you schedule the right people for the right jobs. Streamlined end-of-month processWith a centralized reporting tool, customers can review, track and complete month-end close procedures directly in Aspire without the need for external software. Increased payroll flexibility with flat rate payWith a new pay code, customers have the ability to assign a flat rate pay to compensate employees for work completed instead of hours worked.  Improved schedulingBy setting date and time constraints for properties, customers can ensure visits are only scheduled during permissible hours and limit disruptions. Get th

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baraica
Community Manager
B
BrendonTWParticipating Frequently
asked in Aspire
Recommended outside accounting firms who do your aspire work?

Hi all,We are a new Aspire user and just went live. I am dreading trying to get my current accounting firm to understand what/how to understand Aspire’s EOM procedures and how best practices should be done.Do any of you have an outside firm who does basis Aspire EOM tasks that you use?

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B
baraica
Community Manager
baraicaCommunity Manager
published in Aspire
Ignite '25 Poll Results Are In

 You Voted, We Listened Last month, Aspire Together spoke loud and clear about what you want to see at Ignite 2025. And we’re delivering exactly what was asked for. That means hands-on workshops, expert troubleshooting, and plenty of chances to network with other Aspire users. Join us in Anaheim, September 15-17 for our biggest event of the year.  Want to review the poll? Register for Ignite ‘25 to secure your spot.  

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baraica
Community Manager
baraica
Community Manager
baraicaCommunity Manager
published in Clean Group
Boosting Your Rankings

 Maximizing SEO Opportunities Tuesdays call for more another step by step guide and today we want to highlight one of our articles How to Do SEO for Cleaning Businesses.  For cleaning businesses aiming to improve their online visibility and gain more clients, search engine optimization (SEO) is essential. Many such companies find it difficult to achieve high Google rankings due to unoptimized websites or a lack of time for digital marketing. This guide offers practical SEO basics to help boost their search rankings and generate more leads. It covers transforming their online presence through keyword research, local SEO, website optimization, and performance tracking. Why invest in cleaning business SEO? Rank higher in search engines to get more potential customers. Get more website traffic by showing up in local search. Get more leads by making your cleaning business easier to find. Get long-term visibility without constantly paying for ads.  If you're looking to get your clean

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EmilyN
Employee
A
ajennNew Participant
asked in Aspire
Visit Notes

Can visit notes show up on invoices? 

382
vladryabyy
logan_karr
logan_karrNew Participant
asked in Aspire
Materials Check Mark in Time Entry

Can anyone explain what the check marks indicate to the right of each entry, and why some entries have them while others don’t? I can’t find an explanation anywhere in the User Guide or knowledge base. The only thing I can think of, is the check marks exist on materials added AFTER the time entry had been approved. Is this correct? And if so, what does that really affect? 

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logan_karr
baraica
Community Manager
baraicaCommunity Manager
published in Clean Group
Help Us Shape What We Build Next 🚀 - CLEAN ONLY

 Participate in Product Research  To improve future systems, our UX team wants to know about the built-in metrics you rely on most. Tell us about your favorite metrics. Your feedback will help us make these metrics more accessible out of the box.  Please take a moment to fill out this quick survey. We appreciate your time!   

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baraica
Community Manager
baraica
Community Manager
baraicaCommunity Manager
published in Clean Group
Our First Aspire to Greatness for Clean Was A Huge Success 🌟

  Thank You to Our Clean Clients It was such a pleasure hosting our clean clients in our Salt Lake City headquarters for the first Aspire to Greatness focusing on health scorecards. We were thrilled to see such engaged participation and insightful discussions. Your feedback and enthusiasm are always valued, and we hope you look forward to implementing what we learned together. We're excited to announce that we definitely plan to host more of these focused workshops in the future, covering other key areas to help you succeed. Stay tuned for updates!  Stay in touch in Aspire Together, and get all the updates on Aspire & Ignite news.    

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EmilyN
Employee
baraica
Community Manager
baraicaCommunity Manager
published in Clean Group
Customer Retention Tips You Need to Know

 How to Stop Cleaning Customers from Canceling For cleaning businesses to protect their income and ensure future success, it's essential to understand why customers are leaving. By addressing these underlying issues before cancellations happen, cleaning businesses can foster a loyal customer base.  Some common reasons why customers cancel include: Poor communication Pricing concerns Subpar cleaning quality Missed or late appointments  If you want to know more and learn all the tips, our blog goes into further detail.  

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EmilyN
Employee

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