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A client of ours is trying to pay for an invoice in their customer portal but they are not able to add their credit card information because a grey box is covering the box where they would type in the credit card number. They’ve tried refreshing and using a different browser but the grey box will not move or allow them to scroll. I’m not sure how to help them with this issue.

 

Hi there! At this time, there aren’t any reported issues with adding a payment method in the portal. However, specific devices/browsers sometimes give customers trouble. I would recommend having your client clear cookies/cache, or try a different browser or device, and see if they have success.

 

Note that a payment method can’t be saved until all required fields are filled out, which means the “Save” button is grayed out until that information is provided! If they continue to struggle, you could also add this payment method to their contact record - payment methods flow back and forth between the portal and Aspire!

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