Aspire Mobile - no internet connection?

This issue just started today, but some of our Aspire Mobile apps are saying we don’t have an internet connection. We’re all on same internet and it works fine for other apps. This is keeping the app from updating the schedule so crew members can’t clock into their jobs. Anyone else having the same problem and know of a solution?

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I had this happen to just one of our phones yesterday, I uninstalled and reinstalled and it fixed whatever was causing it to do that.

Hi @MeganT - are you still experiencing no internet connection issues?

@baraica I reinstalled my app and it now works fine. I don't know if the crew members with the issue are still having problems. I will follow up with them on Monday.

We’ve been having a lot of Crew Mobile issues since the Yoshino update last week. Crew members are not able to PIN into Crew Leader devices - getting a PIN Error message. The support team told us to have them delete and reinstall App. The issues persisted earlier this week and they alerted that there was an additional App update over the weekend and that folks would have to repeat the delete/reinstall steps. Even with this, we’re still having some issues. Is anyone else experiencing this same issue?

@jarnone Our issues don’t seem to be as severe, but on Monday the app didn’t actually clock out most of our users, so we had a lot of fixes to make. I’m hoping the issues will resolve, as this is making time tracking very difficult.

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