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Unanswered questions

17 Topics
Kbaird
KbairdParticipating Frequently
asked in Aspire
What's your Aspire Pro Tip?

I love learning how others are using aspire. I’ve read through most of the knowledge base at this point, and have gleaned some neat tricks from it. My favorite “pro tip” is to enable the filter headings and grouping headings in advanced search. You do this in the user settings menu. So many people don’t know what those buttons do and the leave them off because that’s the default.  What’s your trick or tip?

2
vladryabyy
10 hours ago
A
amybNew Member
asked in Aspire
Extending Contracts

We have a customer that wants to change their renewal date from Oct. to January.  They want  a 15 month contract from Oct. 2024 - Dec 2025.  I know Aspire only does 12 Month Contracts, but has anyone had a similar situation, and how did you work around in Aspire?

1
David_Spiritus
5 days ago
A
AnthonyNighingaleNew Member
asked in Aspire
Estimating Best Practices - Mowing for example

I'll try to explain my question, I think it will make sense. I am wanting to know or understand how other companies structure some of their estimating, and what is best practices with Aspire. Currently on maintenance items such as lawn mowing, we guesstimate the amount of time the job will take and enter that as the labor hours in Aspire. It sort of works, however it is not a plan for long term growth. And even with experience on how long it will take to mow  something, it is easy to be off on the time. Not really a plan for consistency going forward. This also does not include any drive time to the jobs then, all that time is extra on top. We do have our hourly rate sort of reflect that, but I don't think this is exactly how Aspire is meant to be used or set up. So I was wondering how does everyone else have this structured? Should we have all of that type of service strictly based off of production rates? And if so, how detailed do you go with takeoffs? Are you measuring linear ft of

0
A
5 days ago
B
benkramerNew Member
asked in Aspire
Temporarily Stopping Service

How does everyone temporarily stop service for a customer? Mainly we run into holding service due to over due invoices, then once the customer pays we continue work (mowing, fertilizer, ect.) Is there a way to make the property unable to schedule to Crew Mobile so the crew can not see it but it stay in the schedule so it doesn't have to be rescheduled once the customer pays?  

2
J
12 days ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Fixed price open billing invoices

We use fixed price open billing invoice for design build opportunities. But the invoicing visibility and details listed are poor, and is causing confusion for clients. Schedule of value currently can only mirror to service name and does not include items information.Would  you please share your best practice to handle fixed price open billing invoices? Thank you!

2
SoboYiW
14 days ago
N
Nick.RNew Participant
asked in Aspire
How do you even get help on this site?

There’s no way to talk to a support rep, or any ways to open a ticket. Anyways, I work for an MSP and one of our clients use Aspire. Lately, they have been getting undeliverable emails, with no reason attached as to why they are undeliverable. 

5
SoboYiW
14 days ago
LeahM
LeahMNew Member
asked in Aspire
Rock the Vote: WAP-I-6120

Customer Portal 2.0 - Option to Suppress Service | Aspire Feedback (youraspire.com)Not all companies provide service line pricing in their contracts or proposals.  Currently in the Customer Portal 2.0, the proposal preview visible to customers shows the service pricing.  We would like to have the option to suppress this information from customer view.  Thanks for your support!!

1
Amy_Groves
18 days ago
J
jakecruzanParticipating Frequently
asked in Aspire
Aspire Mobile - Desktop?

Hi everyone! We use mobile.youraspire.com a lot for onboarding and training but have started moving the crews to the new app. Does anyone have any idea if we can expect to be able to access Aspire Mobile from a desktop version? Thank you!

1
Amy_Groves
19 days ago
N
nicolebodellNew Participant
asked in PropertyIntel
PropertyIntel

Trying to decide if this would be a good add on to get for our company. Some of the areas we service are rural and have quite a few trees on them. Does anyone have any insight/experience they could share with me if it has been of benefit to them?

2
Kbaird
19 days ago
SoboYiW
SoboYiWParticipating Frequently
asked in Aspire
Work Ticket Canceled Reason

Would you please share your list of Work Ticket Canceled Reason? Thank you!

2
SoboYiW
21 days ago
J
JRosadoParticipating Frequently
asked in Aspire
How does everyone handle Aspire's lack of deleting options?

Hello,Was just  curious how some of you here navigate around aspire lack of ability to delete things. I’m a fan of Active / Inactive but some things do not fall into those categories and it just creates such a mess. For example, in the Service Schedule of the service catalog,  prior people before me who weren’t aware in how aspire works set up multiple schedules that are out dated. So now I’m stuck with 17 different schedules when I don’t need that many.  Hoping someone has a nifty work around I can utilize!   

1
SoboYiW
21 days ago
K
kcoalsonNew Participant
asked in Aspire
Purchasing Wins and Losses

Hey everyone! I am seeking input on the most beneficial reports that your firms run to evaluate purchasing. We would like to be able to see on the Work Ticket level estimated materials vs. actual materials and where we’re over and under budget. I’ve seen that Reports has a decent amount of reporting options, but I wanted to see what user-friendly reports others are using before I jump into the land of pivot tables and get lost!Additionally, for those who do NOT have their catalog synced up with a vendor’s catalog, what is your strategy for updating your catalog prices to be the most up-to-date if you use multiple vendors for rock/stone, plants, hard materials, etc.?

1
Amy_Groves
1 month ago
B
bsheddNew Participant
asked in Aspire
Dig Safe Process in Aspire

Looking for ways people track dig safe within Aspire that is easy to manage and visible to users not only from the field but from the office.

4
J
1 month ago
W
WendySchusterNew Member
asked in Aspire
Certified Payroll

Hi!We are hoping that there is a better answer for generating certified payroll. We utilize QuickBooks for accounting, and have been told that we must manually enter our hours into QB in order to generate the certified payroll. Obviously this is a significant time issue, since we are required to provide this frequently and it requires us to delete the hours sent over by Aspire and then re-enter them in the correct category. How is everyone else doing this?

2
M
1 month ago
jonathan.Miranda
jonathan.MirandaNew Member
asked in Aspire
sales rep change on active contract

Hello. I have a small issue with changing the sales rep on an ongoing maintenance contract. My company recently hired a new sales rep, and we will be handing over some accounts from the other sales reps. The issue I am having is that doing this will interfere with the commission report. When I change the sales rep, all past invoices are updated with the new sales rep. I would love it if there was a way to split this and keep old sales rep on past invoices while putting upcoming invoices to the new sales rep. What I do is, I have to cancel the current contract and renew it under the new sales rep for the report to show accurate information. Just trying to see if there is anyone else with the same problem, and if so, what workaround have you found.Thanks!

1
LandscapeNerd
1 month ago
R
RolandNew Participant
asked in Aspire
Work Ticket - Visit Notes

Is there a clean way to review all work ticket notes that were completed in a given period?   

4
T
Employee
1 month ago
C
Chase SeaboltNew Participant
asked in Aspire
Irrigation Material Estimating

Hey everyone,  What are you doing for non-commercial estimating of materials for irrigation installs? This seems to be our biggest hang up as we have never done it before (previously bidding via a set price per sqft.) Interested to hear what everyone is doing there. 

2
C
2 months ago

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