Aspire Products

Has anyone tried to use Aspire Mobile for time tracking of hourly indirect labor employees (admin, mechanics, etc.)? I was led to believe this would work, but I’m experiencing issues such as:Time Cards cannot be saved with even one minute of difference time if your only ticket time is on an indirect ticket (it typically turns that difference into drive time, but indirect tickets weren’t designed to have drive time) Within my routes module, I cannot seem to restrict my indirect routes to only see the indirect services set up to log their time (they see all unscheduled tickets regardless of settings) Some of our lunch breaks are different between direct labor and indirect labor employees - the lunch break setting is system-wide. I was under the impression that you could override the system-wide lunch break by manually clocking out and specifying it is for lunch, but instead the time cards appear to subtract the standard lunch time AND the clocked out lunch time. Will this always require

Vote for my idea!https://feedback.youraspire.com/ideas/WAP-I-3532 Ability to have multiple tabs at the top so you can seperate ops vs sales or sales rep by sales rep or how ever you would like.  Aspire had this on the road map back in 2021 and they never implemented it for some reason. Here is a screenshot. This screenshot includes a lot more sales items I wish they would implement also.  

Hello, Azuga users! This post is intended to be a helpful resource for everyone in the Aspire community, especially those exploring Azuga for the first time. Wouldn’t it be great if there was a “Google Review”-style page for major investments like this? Let’s make this post the next best thing! I’d love to hear your thoughts and experiences with Azuga.Your input will help both current and future users make the most of this platform.  On a scale of 1 to 5, how would you rate Azuga?     How long have you been using Azuga?     What’s the most “Wow” feature or aspect of Azuga for you?     Is there anything about Azuga that you dislike or think could be improved? Thank you in advance for taking the time to share your insights!   

Hello   I’m looking to implement a bonus structure that ties in aspire, I’d like to discuss what others have done and add ideas to what I have. Be nice to bounce ideas around and see what has work and does work  Thank youTed Rochester NY  

I created a T&M and Started the T&M already ** I did not add any work ticket items from outside my inventory. Now i need to add items but i cannot make a purchase receipt since i have no items to click. 

Background Info:We are looking to find a way to recover and more importantly track our purchasing tax, in our state they require us to pay a 6% tax when buying materials.  We have been estimating without considering this and then specifying these numbers in the purchase receipt. This will then divide it between all the materials on the receipt and this is skewing our numbers.  We are not wanting to make a 6% General Condition and charge our clients this on other items such as labor, subs, equipment, and other. We are only wanting to recover our cost of 6% on only materials. Example:Say we estimate $10,000 in material cost for this patio with a line item $500 for freight.  The receipt is $10,000 for the stone, $600 for tax, and $500 for freight.  This will then make the $10,000 into $11,100 and show we are over in materials.Question:Is there a way anyone knows to set up the system to automatically charge a 6% fee on only materials and then add that number to the associated work areas? 

We are switching to Work Orders instead of Contracts for seasonal display. They’re too frequently needing change orders and those are a disaster in Contracts so this seemed best. HOWEVER - we have no idea how we can track these for renewal other than going to each property going forward, as they aren’t something that can be marked for being renewed. What do you all do for seasonal displays, and how do you track them for renewal

https://feedback.youraspire.com/ideas/WAP-I-6003

In an effort to ensure all employees who are utilizing Crew/Aspire Mobile are getting paid for the time they clock in and out for, I request that Aspire flag all unaccepted mobile time that has not been directly/indirectly job costed. It would make sense for this to be housed in the Weekly Time Review. Right now we are utilizing the 'Clock Time' report which is an extra step and sadly may be missed. We want to ensure all employees who are using the app are getting paid even if their crew lead didn't job cost their time. Thank you in advance for your help in creating a solution!Labor is ALL of our biggest expense and making sure our HARD WORKING EMPLOYEES get paid is TOP PRIORITY!ROCK THE VOTE!  Click on the link below to get this pushed!https://feedback.youraspire.com/ideas/search?query=6300

I am wondering if anyone else is running into problems with this on their end but we want a subcontractor to use the portal, but they already use aspire internally, they really can't. You cannot clock into both at the same time. So if we clock into theirs, our payroll is messed up and vise-versa.  We are running into this issue now because we are subcontracted to do snow for someone and they are using Aspire because we had been using it and loving it, but now we cannot use the subcontractor portal for them because we have it.  So one, is there anything in the pipeline to help fix this issue? And two, do you have any better practices to make this issue a bit easier? We are currently uninstalling and reinstalling the app, but our payroll is still messed up when we do this. 

Wondering if anyone uses Aspire to attach & ‘show to crew’ irrigation “maps” to at the property level; furthermore what their process looks like when a crew member needs to make changes to the “map” in the field?  Are you using a device that has Adobe editing or do you have a different work around to reflect these changes? 

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How to contact Aspire Care to submit a question?

Hello! Does anyone know how to pull a list of your top clients per dollar amount paid for the current year? We like to send the top 500 customers a little something around Christmas and we haven’t been able to come up with a decent list in Aspire by itself. We typically have to export a list we built in Opportunities (since we can display name and addresses) to Excel and do a lot of clean up of duplicate properties so we are not sending multiple things to one company. Any guidance would be appreciated!

With the addition of the CVV field in Portal 2.0, I thought the issues with processing Mastercard payments were solved. Welp, I was wrong! We are getting multiple calls from frustrated customers complaining that the portal will not accept their credit card info. This is a HUGE problem for us, as the major area credit union exclusively uses Mastercard for their debit and credit cards. Anyone else still getting reports of 3DS errors when customers try to pay with Mastercard? 

Aspire labels the percentage in the "Estimate Summary" box as “Gross Margin,” but it’s not. This is actually a flawed custom formula misrepresented as gross margin. If you rely on this figure as the true project gross margin % (which is understandable given how it’s labeled), you risk pricing a project where you could be upside-down financially before even starting the work, depending on your overhead.Just a heads up: If you use this number to make pricing decisions, don’t. Instead, print the estimate summary/analysis report, which shows the actual GM% at the bottom line.A bit shocking for a company of Aspires size and cost to have such a glaring oversight. Hopefully, Aspire will fix this soon. 

We are currently using Microsoft Dynamics GP for accounting and payroll. Its end of life is about 5 years out, but we are beginning to look into its replacement. We also currently have an in-house Payroll Coordinator that plans to retire in the next couple years, and the plan is not to backfill that position but hire this out to a payroll service. We have the option of continuing with a Microsoft option, but because of Aspire’s suggested partners Acumatica and Inova, we are looking for any feedback from other Aspire users with experience with these products. If you have experience with either or both, any feedback would be much appreciated!

I have a crew that will be unavailable for next Monday.  How do I mark on the schedule board that this crew is not available for this specific day?  I would like to be able to mark this anytime that a crew leader is going to be off.

We have a customer that wants to change their renewal date from Oct. to January.  They want  a 15 month contract from Oct. 2024 - Dec 2025.  I know Aspire only does 12 Month Contracts, but has anyone had a similar situation, and how did you work around in Aspire?

We have all had clients that call and want us to start servicing their property mid month. Depending on the duration of your contracts and the part of the country you live in, this can cause an issue with Invoicing. Contracts can only invoice for 12 months. If you start a contract on April 15, you cannot end the contract on April 14 the following year. That would cover 13 months of invoicing.  Here are some solutions to this issue. Also, please share how your company handles this scenario.  Creating a contract or work order for the initial partial month.  When starting a new contract in the middle of a Month, many people choose to create a work order or a small one-month contract, with only the services needed for that partial month. After that initial month, you would start an actual 12-month contract opportunity and the start and end dates of that contract would be your rolling 12 months going forward.  Example: A new client wants to start service on May 15. You would create a contra