I'm looking for a way to automatically send completion photos to my clients after our janitor uploads them to work ticket and management reviews them.
We’re in the commercial cleaning industry, and our janitors attach nightly completion photos to their work tickets. Currently, the only way I can get those photos to the client is by manually downloading them and emailing them, sometimes to multiple points of contact. I'd like to eliminate that manual process.
We already include photos with invoices, but for our recurring contracts we only send one invoice at the beginning of each month, so that doesn't meet the need for daily photo updates.
I also tried having the janitor create an issue instead, but that isn't a good solution because:
- You can only upload one photo at a time.
- I have to send each issue individually.
- The email is sent as an issue report, which isn't what we want.
I do like the issues because it does not allow the janitor to automatically send them without our review.
Has anyone found a way to automatically send daily completion photos to clients without requiring them to log into the customer portal? If so, I'd love to hear how you're handling it.
