Aspire Products

 The Amazon Effect Has Hit the Landscape Industry The landscape industry has historically been slow to adopt new technology but that strategy doesn't work anymore. As Robert Clinkenbeard puts it, the Amazon effect is real. When clients can track a $10 package by the minute, they aren't going to wait three days for a callback or a quote. Expectations have shifted and even the most analog operations are being forced to adapt. The companies taking market share right now are operating differently. They are willing to test new ideas, including: AI tools that shave hours off tedious admin work Modern business models built for speed and agility Client-facing tech that streamlines every single touchpoint Innovation is about adopting a new mindset that puts customer experience and operational efficiency first. The landscape leaders who embrace this shift are proving that even traditional industries can build modern, fast-moving businesses.  Are you seeing this shift in your market? 

Is there a reason that a customer can see a sales rep’s saved signature on a proposal when they get sent it, but when we look at the proposal after the customer has esigned it, that the sales reps signature then disappears? This may just be something we’ve messed up with our Layouts in Web Report Designer, but it doesn’t make sense that we wouldn’t be able to see a contract with both the Sales Reps signature, and the customer’s signature after the customer has esigned. Can someone enlighten me?

I must say, today was the first day I have experience the new copy feature for Aspire.  I don’t like it at all.  We reboot a ton of our previous year’s estimates each year.  Now I have to wait for a copy to be generated which slows down the process.  It used to instantaneous.  To top it off I get an email saying my copy is ready.  I get enough emails as it it.  Can we put it back the way it was.  Anyone else having issues with this new feature?

When viewing the ideas regarding to site audit in idea portal. The top popular topics were either over 2 years ago or over 3 years ago.  Any update or roadmap for Site Audit?     

Hey All - I started playing around with ‘Tasks’ under the Activities list.  Just realized that there is no way to print out a Task (e.g. when wanting to print out a phone message)?  When you’re looking at Issues, there is a print button, but when you’re looking at Tasks there is no print button?  Can anyone confirm this for me?  Thanks!!

Hello   I’m looking to implement a bonus structure that ties in aspire, I’d like to discuss what others have done and add ideas to what I have. Be nice to bounce ideas around and see what has work and does work  Thank youTed Rochester NY  

Who is using visit checklists. Can I make a checklist and add it to a service once an opportunity is already won? I have not used them much. Thank you!

What are you all doing this fine morning?

I just wanted to share a “small win” I had today on my Aspire journey… I’ve been flummoxed for a while now by the lack of a ‘Won Date’ column on the work ticket lists.  Was really frustrating when trying to schedule work orders based on when the job was won.  Well, it turns out there is a column on the work ticket list called ‘Created Date’ which is, in all actuality, the same as the ‘Won Date’ of the job (since the work tickets are created the moment a job is won!!).  Anyway, that’s it.  My small Aspire win for the day.  Hope everyone had their own small win today too 😁

Earlier this year I was really frustrated with the internal Aspire SMS notification tool. Specifically, I had a customer that was opted in to the SMS, I had several services scheduled and they got 5 texts. I got an angry phone call :(Our spray division is dynamic and we try to accomodate call-ins, and re-services within 24 hours. This means that the schedule is subject to change. You can’t edit the cancellation text that aspire sends if you re-schedule a visit, which also leads to an angry phone call.I also have customers who want notifications for certain services but not others. Ms. Sally might want texts about spray and mulch visits, while Mr. Joe only wants mowing notifications. With the existing system, you can’t automate that level of service-specific communication.I built an early version that automatically syncs contacts and phone numbers from Aspire into Quo.I then had it pull my 14 day schedule. I built it to be filterable, and had it use the tokens from the visit fields to d

I have a customer who partially paid an invoice and wants a copy of the invoice showing the amount that is due, when I print the invoice from Aspire it shows the original invoice amount due which is not accurate. Is there a way to print invoices that show previous payments applied to the invoice and the amount remaining as the due amount? TIA

We invoiced a GC for a significant repairs that needed to be made from damages that the electrical company on the project. After a meeting with the superintendent, we came to the conclusion that we will not bill for change orders but take it from the agreed upon contracted amount. I had to win the change order to send the invoice. I am aware that I cannot delete the change order (unfortunately). The GC wants us to resubmit the invoice without the change order on there, for it to just reflect as a deduction from the total. I have voided the invoice. I have deleted the invoice. But yet when I preview the Payapp statement… it shows there is a change order, making the total amount higher than the contracted price. There has already been work tickets people have clocked into that have been applied and invoiced on this project. Does anybody know what I can do in this situation?

Is there a way to send Customer Portal invitations in bulk to new customers with won opportunities within Aspire?Ideally, I'd like to automate this so that new customers receive a portal invite when their opportunity is marked as Won, or alternatively be able to send the invites in bulk for all qualifying customers.

Hi - I’ve always wondered,  is there a difference between Service Abr and Service Abr (Lookup)? What is the Service Abr in the work ticket search field? Is it actually display name? I am just wondering if someone knows this off the top of their head otherwise I can poke around and try to figure it out.

Does anyone know the difference between the Ops Manager assigned to the property vs the Ops Manager assigned to an individual opportunity? Specifically, if the customer logs into their portal, what will they see? For example, if the property ops manager is Jason but the PHC opportunity has Ryan as the ops manager, will they see Ryan or Jason’s name when viewing an invoice for PHC? Will it be Ryan or Jason that receives notice if the customer submits a request/property issue online?

Wondering how other users monitor tickets that were modified by change orders. From what I see, there isn’t a good way to filter for tickets that were modified by change orders, only tickets that were created by them. We know it’s possible to do this via API, but we were curious if anyone had a way natively in the system to do it.

On these topics from about a year ago I can see that there wasn’t an autopay option, but is there an autopay feature on the customer portal now?  I have a customer who thinks they are set up on autopay. Additonally, is there a way to do a customer view of the customer portal so I can know what customers are seeing on their end and bridge any gaps there.

Looking for ideas from anyone using Aspire to manage nursery inventory.Does anyone use Aspire to manage a nursery or purchase trees/shrubs in bulk that are received into inventory, maintained in a holding yard, and then later allocated to construction or enhancement jobs after they've grown to a different size?Our biggest challenge is third-party delivery costs. The trucking company invoices delivery separately from the plant material, and the freight cost varies based on the number, size, and type of plants that fit on each truckload.How are you accounting for those delivery costs?Are you capitalizing them into inventory? Expensing them as indirect overhead? Allocating them to jobs when inventory is issued? Using a standard or average delivery cost?I'd love to hear how others have configured Aspire or what process has worked well for your team.