The secret to 5 star reviews is the customer experience
Word of mouth can make or break a service business and Rob Peppin, co-owner of Blue Haven Pools & Spas has the numbers to prove it. He treats customer experience as the filter for every decision his team makes, right down to the software they run on. His clients can log in anytime to check service schedules, chemical reports, and gate confirmations without ever picking up the phone.
The payoff is a 95% five-star review rate.