Aspire Products

Is anyone experiencing inaccurate sales tax calculations in their opportunities? Whether it be Work Order or Contracts. For example, I have a contract bid for $61,381.08 (before taxes). We live in Texas so the taxes should be 8.25%, resulting in $5063.94 in taxes. However, Aspire is calculating taxes to be at $5063.88. Missing 6 pennies. Curious to know if anyone has ran into this issue. We ensured everything is correctly taxed also in the administration settings. 

We have crew leaders who are unable to download the new Aspire Mobile. Both of them have 15 yo phones. Is this a common issue or specific to us? What’s the work around?

Field staff and Aspire Community members have flagged a consistent issue: Android devices are significantly slower than iPhones when using Aspire Mobile - despite having the same software, tickets, and WiFi.✅ I’ve confirmed all devices and Aspire Mobile apps are updated to the latest version✅ I’ve tested it myself - iPhone loads instantly, Android lags noticeably✅ Other companies are seeing the same thingThis might point to a problem within the app itself, not just signal or connectivity.With Crew Mobile sunsetting in November, now’s the time to act.Please upvote if this impacts your team too - let’s get this on the product team’s radar! https://feedback.youraspire.com/ideas/WAP-I-6871 

Are you able to make a payment and tie it to an invoice that is part of an inactive branch? 

Hello everyone,Reaching out to the collective intelligence with a question. I have been asked if there is a way to keep track of newly created contacts and if they ever make it to the estimate stage, if that estimate is won, and if a job is completed for them. Essentially we would like to see what percentage of contacts become customers.I will admit I’m fairly new to Aspire, but is there any way to go about doing this?

When viewing the ideas regarding to site audit in idea portal. The top popular topics were either over 2 years ago or over 3 years ago.  Any update or roadmap for Site Audit?     

We were throwing around Ideas that could simplify the invoicing, payment, client portal process. Is it possible to include an additional link in the body of the email that gets sent to clients when their invoices are sent to them. Is it possible to include a link to “create a client portal account” to add to our email so each client who does not have an account doesn’t have to call or email our office to then have a separate email sent to them to create their account? Or like I saw in another topic someone suggested a qr code a client can scan to create a client portal account. Essentially, I would like to be able to have a client who already has an account to have a link that directs them to the portal to pay and then for all clients who do not have an account to have a link that directs them to create a portal account. Is this already a possibility or is this a wish list item?

We are looking at swapping our GPS system over to Azuga and wanted to see if any current users had any feedback on what they liked and what they did not like? Thanks.

Can you edit priority levels on issues from high to low? 

Has anyone gone from QBO to to NetSuite? If so, how was your experience? 

has anyone used the aspire mobile app on a tablet or ipad?

A customer of ours is getting a “Page Not Found” error message when they click on an invoice in the customer portal. Does anyone know why that might be happening? Thanks!

We are trying to figure out the best way to make the notes in tickets understandable for our employees. We have Bilingual managers but would like to be more confident the notes that are being translated from English to Spanish are going to be understood by the crew. After using google translate for a while our bilingual managers mentioned that a lot of the times what Google spits out does not translate how we think it does. Has anyone used anything else and gotten better results? Thanks.

When I tried to win a signed CO, this error popped up:The Description/Unit Price must be unique on the Master Schedule of Values: Paver Flatwork ($1.00)Does anyone know what this error means and how to fix it? Thank you!!

We received a payment from the customer for a deposit, prior to the invoice being generated. I don’t see anything in the Knowledgebase on how to apply the credit against it.

I mistakenly deleted a proposal,  is there any way to recover this?Thank you.

We have occasional times where a credit for one reason or another (an overpay, a canceled service that was prepaid, items excluded from a service that get credited back to a customer) is applied to a customer’s account, but then they get more services from us, so there continue to be invoices, to which that credit can be applied. Does anybody have tips on how to handle this? One of our office managers suggested tag which can be applied when the credit is applied, and then dropped once that credit is used up. Would love to hear other ideas or thoughts!

I need to do some account ownership changes but made a mistake and started in the opportunity module and bulk actioned the “sales rep” first. We match our sales rep to the account owner so I meant to start in the property module, then bulk action change the account owner so then in the opportunity module I could display in the account owner and sales rep and then bulk action change the sales rep. Since I did this in reverse, it looks like I will have to go record by record and change them unless someone happens to know a work around?