I ran into an issue adjusting pricing in an estimate

Question

Hello all,I’m trying to adjust a price for a kit in Aspire to adjust the margin, but when I type in the new number, a notification pops up that says, “You can only reduce the price by 0%.” It doesn’t let me change the price. It only happens sometimes but happens for things both catalog and one-time items.Has anyone run into this problem before? Do you have any idea how to fix it?Thank you,Emily

Kbaird · Accepted Answer

Hey Emily! This has to do with your user settings in the admin console. Your role doesn’t have the proper permissions to adjust item prices in an estimate. Get with your system admin to adjust your role!

Emily M · Answer

Hi Makapants,It sounds like you’ve got the problem half-solved. In admin > user roles > whichever role you are >estimates, make sure that the box is checked to allow you to adjust labor and adjust price up to 100%. That should allow you to make a $0 service.Aspire acts weirdly around discounts. If you want the revenue from the service to still show up but then have a separate discount, there is another way to do it. You need to create a one-time or catalog item called “Discount”. I’ve made one that’s “ea” and one that’s “$” depending on what I need it for. Under the same service as the item you want to discount, add the Discount item, make the price match what you want to discount, and make the quantity -1. That should allow you to enter the discount.

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