Aspire

Hi team,I’m seeing an issue where My Case → Open Cases shows no entries even though there are active cases in the system. Is this a known issue affecting others right now? Can you provide an ETA for a fix? Thank you!

We are having an issue with “Work Ticket Visit Scheduled” emails not sending to customers. They were sending previously, but haven’t sent since Saturday (we have a delivery time of 3 days). Nothing has been changed in the notification template, but now only SMS messages are sending.  Does anyone know what’s going on?

Hi all. I am using the contract renewal report and I have some contracts that I want to make disappear from the report. Trying to make the report be used only for things that I am actually working on. I have an opportunity tag called “non-renewing” and I have a filter set to not show contracts that have that tag. But, they are still showing. Screenshot attached. Its like it won’t pull tags from the expiring contract, only the new one. But in other fields it’s pulling from the expiring one and NOT the new one. Best work-around?  

Is anyone else experiencing that they can not correct any time entry conflicts? The window that pops up is just not allowing either one to be selected so the time entry can not be saved.  I’m assuming this is just a hiccup from the update today. Wanted to see if anything else was experiencing this.

I feel like I have seen an area to submit feature ideas for Aspire, but cannot find it now. Can someone link me? Recording my idea here now because I’ve been thinking about it for the last 30 minutes. Also hoping maybe to get some dialogue about the idea.As a newbie to the establish “best” methods for chemical/tank mixture tracking and inventory, there seems like a much easier way that would require a few tweaks.If there were a different item type called something like “chemical blend” - or even “allocation kit” - or even just a checkbox to make the items from a kit be allocated according to the kit production rates and allocation units, it seems like this could make this chemical thing way easier.I understand that kits are just for estimating. But with chemicals, it’s impossible to accidentally use an incorrect amount of an individual item within a mix (read: kit) because the solution is already mixed before arriving to the job site. So, why not allow these instances of kits to be all

I’m trying to run a report that shows me all the tickets scheduled for the next day, but I can only get it to show tickets whose Start Date is next day, not everything scheduled for tomorrow. I feel as though I have to be missing a simple filter setting or something - can anyone help? TIA!

Up until the recent update (White Pine release) the Renewals function for Opportunities was working great. We were able to designate that we wanted to keep overridden pricing and it was working, updated formatting for descriptions in the Service catalog were coming through, etc. However, post update, this is not happening anymore for some reason. When we renew a contract and choose the option to keep pricing, it’s recalculating the pricing, rather than keeping the overrides, and our updated Service Descriptions are not updating either. We have a ticket in with Aspire Care, but our Power User says he hasn’t gotten any response to it yet. I’m curious to know if anyone else is experiencing this or if it’s just us. 

Over the last few years, we’ve had continued headaches with the payroll portion of QuickBooks Desktop and are ready for a change. Our file sizes are large, and we do in-house payroll. We operate multiple branches with separate entities and are considering moving to Enterprise Suite Online. Has anyone else made the move and what are your thoughts on the integration with Aspire?Look forward to hearing your pros and cons. Chaun Sherman

Does anyone use Sitefotos in conjunction with Aspire?Do you keep them separate, use an API?Or do you use something else entirely for photos with services for vendors who struggle with crew mobile/app.youraspire?

We went live with Aspire in 2024, but had been using ArcSite long before PropertyIntel. We find PropertyIntel to be vastly underperforming vs. ArcSite and wanted to see if anyone has been using both solutions with a middleware integrator. If so, how has this worked for you and how challenging was the integration process?

Is anyone else having issues with using Fixed Price Open Billing when creating new Opportunities? It was working fine for a while, but recently, the option to set up a Schedule of Values has completely disappeared on Fixed Price Open Billing estimates. We’re also for some reason being redirected to create a Schedule of Values when we Win Fixed Price on a Payment Schedule estimates, even when a payment schedule was already established and saved. Seems like some wires on the back end are crossed somewhere. We have tickets in to Aspire Care for these issues already that we’re waiting to hear updates on, but I wanted to see if anyone else is experiencing this problem, or if it’s just us. 

We would like to use custom forms for some of our irrigation services so we can move away from paper.  However, they need to be done during the service.  We had them set up as complete ticket forms, but that doesn’t allow the tech to use the form while providing the service.  If we switch them to start ticket forms, will that allow for use while performing the service?  Or will that affect their start time and not actually start the ticket until they complete the form?

Has anyone had problems logging into the new support? I am having a problem with trying to login i am not sure what my username would be and when i try to forget password with my email that i used on support before i don't get a password reset.

We’re a fence and deck construction company in PA and doing work in DE (not a reciprocal state). When doing our export of crew time logs, it’s unclear where the job was located to our Finance team and they would like to have something designated for those hours for ease of reporting. Would it be advisable to have a separate Service Group or even Division setup to signal the location when payroll is being done or has anyone found a better way to communicate this nuance?

Hi all, just read the knowledge base article about managing chemical applications in Aspire.But, I am looking for input from real life users for the most flexible/least overhead work to do chemical applications for our commercial landscape maintenance company.Through 2025 we have always just had a subcontractor do our chemical apps. We are going to in-house for 2026.From everyone’s experience, what is the most flexible way to utilize Aspire for this? Based on the KB article, it seems like the once-per-month bulk inventory adjustment would be easiest, but I’m not 100% sure. Any feedback or input is appreciated! Thanks.

Has anyone use a firm or person that was helpful in setting up basic API integrations at a reasonable price. We are trying to automate a few simple data transfers to minimize the amount of manual entry into other systems. 

I’m looking for someone who can set this up for me. Ideally, I’d get someone who could set this up via Zapier so that I can just run it on my account and keep it in-house. Anyone have luck connecting with an individual or firm doing this kind of work?

Has anyone successfully integrated Aspire with Hubspot? We are considering this as a better option for CRM tracking and I would love to speak with someone who has had experience.

With this winter starting out strong, we have had a lot of overtime the last few weeks. Manually manipulating the OT with the snow override paycode has been a timesuck. How are you all managing this?