Aspire Products

Up until the recent update (White Pine release) the Renewals function for Opportunities was working great. We were able to designate that we wanted to keep overridden pricing and it was working, updated formatting for descriptions in the Service catalog were coming through, etc. However, post update, this is not happening anymore for some reason. When we renew a contract and choose the option to keep pricing, it’s recalculating the pricing, rather than keeping the overrides, and our updated Service Descriptions are not updating either. We have a ticket in with Aspire Care, but our Power User says he hasn’t gotten any response to it yet. I’m curious to know if anyone else is experiencing this or if it’s just us. 

Over the last few years, we’ve had continued headaches with the payroll portion of QuickBooks Desktop and are ready for a change. Our file sizes are large, and we do in-house payroll. We operate multiple branches with separate entities and are considering moving to Enterprise Suite Online. Has anyone else made the move and what are your thoughts on the integration with Aspire?Look forward to hearing your pros and cons. Chaun Sherman

Does anyone use Sitefotos in conjunction with Aspire?Do you keep them separate, use an API?Or do you use something else entirely for photos with services for vendors who struggle with crew mobile/app.youraspire?

We went live with Aspire in 2024, but had been using ArcSite long before PropertyIntel. We find PropertyIntel to be vastly underperforming vs. ArcSite and wanted to see if anyone has been using both solutions with a middleware integrator. If so, how has this worked for you and how challenging was the integration process?

Is anyone else having issues with using Fixed Price Open Billing when creating new Opportunities? It was working fine for a while, but recently, the option to set up a Schedule of Values has completely disappeared on Fixed Price Open Billing estimates. We’re also for some reason being redirected to create a Schedule of Values when we Win Fixed Price on a Payment Schedule estimates, even when a payment schedule was already established and saved. Seems like some wires on the back end are crossed somewhere. We have tickets in to Aspire Care for these issues already that we’re waiting to hear updates on, but I wanted to see if anyone else is experiencing this problem, or if it’s just us. 

We are experiencing the following issues with Aspire Mobile for Crew clock in:Aspire app sporadically not syncing & recording time correctly. Application unexpectedly shuts down when crew members are attempting to select “clock in”. (All troubleshooting steps have been taken – restart/reinstall app/etc). Aspire does not display crew members under Leads when they’re selected during clock in. At times the application does not allow leads to clock themselves and crew out at the end of their day.Can anyone please give insight in how to fix any/all of these issues?

We would like to use custom forms for some of our irrigation services so we can move away from paper.  However, they need to be done during the service.  We had them set up as complete ticket forms, but that doesn’t allow the tech to use the form while providing the service.  If we switch them to start ticket forms, will that allow for use while performing the service?  Or will that affect their start time and not actually start the ticket until they complete the form?

Has anyone had problems logging into the new support? I am having a problem with trying to login i am not sure what my username would be and when i try to forget password with my email that i used on support before i don't get a password reset.

We’re a fence and deck construction company in PA and doing work in DE (not a reciprocal state). When doing our export of crew time logs, it’s unclear where the job was located to our Finance team and they would like to have something designated for those hours for ease of reporting. Would it be advisable to have a separate Service Group or even Division setup to signal the location when payroll is being done or has anyone found a better way to communicate this nuance?

Hi all, just read the knowledge base article about managing chemical applications in Aspire.But, I am looking for input from real life users for the most flexible/least overhead work to do chemical applications for our commercial landscape maintenance company.Through 2025 we have always just had a subcontractor do our chemical apps. We are going to in-house for 2026.From everyone’s experience, what is the most flexible way to utilize Aspire for this? Based on the KB article, it seems like the once-per-month bulk inventory adjustment would be easiest, but I’m not 100% sure. Any feedback or input is appreciated! Thanks.

Has anyone use a firm or person that was helpful in setting up basic API integrations at a reasonable price. We are trying to automate a few simple data transfers to minimize the amount of manual entry into other systems. 

I’m looking for someone who can set this up for me. Ideally, I’d get someone who could set this up via Zapier so that I can just run it on my account and keep it in-house. Anyone have luck connecting with an individual or firm doing this kind of work?

Has anyone successfully integrated Aspire with Hubspot? We are considering this as a better option for CRM tracking and I would love to speak with someone who has had experience.

With this winter starting out strong, we have had a lot of overtime the last few weeks. Manually manipulating the OT with the snow override paycode has been a timesuck. How are you all managing this?

I have added a vendor in Quickbooks and synced between Aspire and QB, but the vendor is still not showing in my vendor list in Aspire. 

Hi All,Happy Holidays!I am trying to up date the price of an item in the item catalog and the system wont let me.  What am i missing? Thank you, 

Anyone know where I can find information about what the Price List is for an item in the Item Catalog?I’ve looked in the Academy and the Knowledge Base and can’t find any information.