Aspire

Is there a way to run a payroll report for previous day complete hours worked besides the Hours Pivot? I’m not a fan of waiting for next for hours to show up on report once approved. We’ve noticed additional hours added to time entry after the work orders for the previous day have been closed.

Like everyone else our company is exploring opportunities on leveraging AI more this year. For those of you using Gemini hat are some gems you have set up?

How is everyone else getting rid of pending invoices in invoice assistant that were generated, then had to be changed and regenerated? This is junking up our invoice assistant and causing problems. I can’t believe its’ not possible to void, archive, tag and filter, delete, something so we don’t have to manually review every one of these each month.

On P&L monthly reports: I can only see the data for last month, but I need to look at the month prior to that. How can I navigate to older monthly reports in the system?

How do you set up a recurring schedule when a work ticket has to be split across two days each week?

Does Aspire’s help team/CSM have phone numbers available?

Has anyone else noticed that if you add an item to a service, it automatically gets dropped to the bottom, instead of between other items? It seems like this just started happening with the last update. Video attached. 

How is everyone tracking employee accrued PTO and managing requests for PTO? We use QB online for payroll and utilize an accrual-based PTO system, which is tracked in QB. However, since we have no need for the time tracking feature in QB thanks to the Aspire Mobile app, we have to utilize an entirely different resource for submitting and approving time off requests. The app we have been using for the last couple years is called DayOff. While it is simple to use and convenient for the crew, it has become a PITA to keep each employee’s accrued and remaining time off balance up to date, as the app does not sync with QB. Has anyone found an easier way to deal with keeping track of time off balances and requests? 

How do you print a receipt after a customer has made a payment? We’ve tried the knowledge base, which tells us to click on the payment, go to the three dots, and select print, but there is no print. We have Refund, Void, or Delete. Surely there is a way??

“How are you handling OUPS/Underground Utility Marking in Aspire? Has anyone found a way to include that information at the Property or Opportunity Level?”

I have a contract where I am wanting to add some additional hours to the contract for things that I do not anticipate. This has to be included in the fixed monthly payment, so as-needed tickets only work if they are $0.00. So where can I store those hours? I don’t really want to fluff up other service hours for this, I’d like it to be its own line-item.

We perform irrigation site audits to help clients understand the condition of their systems and identify improvements or repair needs.The value of the audit itself is strong, but the creation and delivery process is where we are struggling a bit.Right now: Building each report takes time Delivering it to the client feels clunky and also takes time The follow-through is not as streamlined as we would like I recently started digging into Aspire reporting options and noticed the ability to create work ticket reports that would pull visit notes. Ideally, we would love the ability to: Include structured notes Automatically pull in photos Possibly attach a PDF version of the report And have a bulk-send option when needed Has anyone successfully built a clean, client-facing property condition or irrigation audit repor

Hello everyone!I am trying to find a way to hide specific services on an opportunity proposal. For example, I would like to be able to hide labor and labor rates when sending proposals and not have it be itemized. Has anyone created a layout in Web Report Designer that allows for this? Any help is appreciated!

How are you using the Service Logs in Aspire for your fleet? Do you have one person input the data? The Driver? What is your system for tracking and documenting the process? 

Is there a way to set up a Time and Materials on Completion Opportunity so that drive time allocated to each ticket is not part of the hours calculation? For our T&M jobs, we are considering charging a flat “mobilization fee” rather than including drive time in the labor hours billed for the job. This is mostly due to how Aspire allocates drive time, we just want to be consistent with how much we charge customers rather than allowing Aspire to calculate the time. Our customers really like to dispute their bills, and when they see us on their property for 2 hours but get charged for more because a averaged/random/blended amount of drive time gets added as part of the labor hours, they get confused and combative.I know I can manually change the amount of hours in the invoice batch before sending to be the “Onsite Time”, but I was wondering if there is a way for that to happen automatically, so that there’s less need for manual action to be taken on the invoices, and less ch

In PA and maybe other states, we have a list of people who registered as Hyper Sensitive to pesticides.  These individuals require a minimum days notice to applications.  Is any one aware of a feature in Aspire or product that integrates with Aspire that checks my active customer list against properties on the registry?  At current I have type each address into a website to see if there is a hyper close enough that requires contact.

is it possible to export the aspire schedule into a google calendar? 

My team is new to Aspire just using the software for a couple of months now.  We are looking to find a trainer in the software that can help us with a few questions we have with the work tickets, appointments, opportunities, and invoicing.

Hi,We're building an integration with the Aspire API and noticed that the /Opportunities endpoint only shows GET and POST methods in the documentation.We need to update existing opportunities (change status, estimated dollars, close date, etc.) but we can't find an update endpoint.Questions:1. Is there a PUT or PATCH endpoint for Opportunities (e.g. PUT /Opportunities/{id})?2. If not, does POST /Opportunities with an existing OpportunityID act as an update?3. Is there any other recommended way to update an existing Opportunity via API?Thank you!

When renewing a contract at CURRENT markups we have discovered that the pricing is higher than it should be.  We’ve created a ticket in the help hub and were told that it was an issue they were aware of but as of yesterday, the technical team had not reviewed the issue yet to even start fixing it.   Our sales team is at a standstill until this is fixed.   In addition to the fact that Aspire knew about this problem and didn’t let any of their customers know, how many other companies have sent out renewals with incorrect pricing and subjected themselves to potentially losing the job because it wasn’t priced accurately?   This is unacceptable!  We need to be notified of major software glitches that affect pricing!  We need a faster turn around to the fixes!  I am tired of being told to submit a ticket and wait weeks for it to be resolved.