Aspire

Afternoon!We do progress billing in our landcsape construction and maintenance business. When we do this, tax is automatically added to each invoice based on an allocation of the full project. The issue with this is: not everything on an invoice is taxable! (Concrete, Plant Material, Etc). This causes our invoices to look wrong, and is going to create a problem.Any tips or workarounds?

Hello, I have some properties that go over the 35 per trips in invoicing assistant. When i go to try and add them to the same batch, they do not stay checked when i go to the second page. How do i get all the per trips for one single property to go in the same batch to be able to generate one invoice? I'm hoping i explained my issue properly. 

Our previous software contained a lot of data on the mobile side regarding property information.  Multiple data fields including contact information as our field techs generally interact with clients while on property or need access to the home.  We are an irrigation only company.  Is there any plan to add basic contact information to the mobile app or will they always need to use the crew leader version of Aspire Desktop?

Hey all, We are doing our annual Aspire cleanup and the User Guide/Knowledge Base doesn’t have anything regarding this. Does anyone know of a way to see all kits that a catalog item is in? We want to simplify some of the unit types we are using which means adjusting several catalog items that use the old unit type(s). 

This is video is outdated.  Around time 1:05 it asks you to apply filters with a custom footer option, this option is no longer available in Aspire. (It has been updated to “total”) Work Ticket Module  - 4 – WT – Gross Margin https://care.youraspire.com/en/articles/4782003-end-of-month-check-list-task-15-completed-work-tickets-gm All the End of month videos are very important and great training resources for new hires. filed name got changed place got changed new look and new interface, comparing with the old look video cause confusing.We really hope the End of Month Videos can get updated!!! Thank you!

Wondering if anyone else would like or benefit from having Work Ticket Status field on the Purchase Receipt page?  I know you can see it on the Purchase Assistant, but I think it would be beneficial to show the WT status on the PR page so you can see which tickets are in completed and need resolution quickly (get invoice, delete PR, change WT # in PR).    Thank you

There are two 2 “mobile clock time conflicts” that will not vanish, they remain on the Alert tab even though there doesn’t seem to be any problems with the clocked time anymore. 

Hello. My Fixed Payment Fee invoice has a DRAFT watermark (and Billing Status of DRAFT). How do I get this watermark removed?

We are looking to utilize Aspire to calculate year-over-year client retention rates. Has anyone done this successfully within the system or are you exporting lists and manipulating in Excel? Aspire claims we can do this using the Contract Renewals Report, but was not able to give any indication of proper set-up or a pre-built list for us to use as a starting point. Any help is appreciated!

So as part of our end of analysis I was looking at services across branches, with an eye towards revenue per hour to see who was at the most efficient, and seeing what the other branches could learn from them as we get ready to renew. Something wasn’t quite adding up with what I was seeing. The Revenue/Hour (Actual) is not available as a “custom” or weighted average in the total row. I think what it is doing is instead of giving the average of all revenue divided by all hours, it is figuring the Rev/Hr for each ticket, adding those all together, and then dividing by number of tickets. I went into custom formulas, and was very easily able to create my own that does provide the custom format. The variance isn’t crazy on some services, but it was typically in the $50-$90 range. Enough to really change how we think of these services.I don’t know if anybody else uses this data to help inform decision making processes, but if you do, I would HIGHLY recommend going in and creating y

Hello! Recently I was tasked with creating various dials for my companies supervisors. However, I haven’t gotten past the Site Audit Scores dial that they would to be done by crew. Does anyone have any idea how I can get both crew and SA Scores to be on the same lists. If so how would I do so? Thank You! 

Is anyone else having trouble pulling up documents in Crew Mobile? On both Android and iPhone are crews are unable to open the documents uploaded to the property. They are marked as ‘Expose to Crew’ and we didn’t have this issue last week. We can see all of the available documents, but tapping on them does not open them like it used to.