Aspire

This is video is outdated.  Around time 1:05 it asks you to apply filters with a custom footer option, this option is no longer available in Aspire. (It has been updated to “total”) Work Ticket Module  - 4 – WT – Gross Margin https://care.youraspire.com/en/articles/4782003-end-of-month-check-list-task-15-completed-work-tickets-gm All the End of month videos are very important and great training resources for new hires. filed name got changed place got changed new look and new interface, comparing with the old look video cause confusing.We really hope the End of Month Videos can get updated!!! Thank you!

Wondering if anyone else would like or benefit from having Work Ticket Status field on the Purchase Receipt page?  I know you can see it on the Purchase Assistant, but I think it would be beneficial to show the WT status on the PR page so you can see which tickets are in completed and need resolution quickly (get invoice, delete PR, change WT # in PR).    Thank you

There are two 2 “mobile clock time conflicts” that will not vanish, they remain on the Alert tab even though there doesn’t seem to be any problems with the clocked time anymore. 

Hello. My Fixed Payment Fee invoice has a DRAFT watermark (and Billing Status of DRAFT). How do I get this watermark removed?

We are looking to utilize Aspire to calculate year-over-year client retention rates. Has anyone done this successfully within the system or are you exporting lists and manipulating in Excel? Aspire claims we can do this using the Contract Renewals Report, but was not able to give any indication of proper set-up or a pre-built list for us to use as a starting point. Any help is appreciated!

So as part of our end of analysis I was looking at services across branches, with an eye towards revenue per hour to see who was at the most efficient, and seeing what the other branches could learn from them as we get ready to renew. Something wasn’t quite adding up with what I was seeing. The Revenue/Hour (Actual) is not available as a “custom” or weighted average in the total row. I think what it is doing is instead of giving the average of all revenue divided by all hours, it is figuring the Rev/Hr for each ticket, adding those all together, and then dividing by number of tickets. I went into custom formulas, and was very easily able to create my own that does provide the custom format. The variance isn’t crazy on some services, but it was typically in the $50-$90 range. Enough to really change how we think of these services.I don’t know if anybody else uses this data to help inform decision making processes, but if you do, I would HIGHLY recommend going in and creating y

Hello! Recently I was tasked with creating various dials for my companies supervisors. However, I haven’t gotten past the Site Audit Scores dial that they would to be done by crew. Does anyone have any idea how I can get both crew and SA Scores to be on the same lists. If so how would I do so? Thank You! 

Is anyone else having trouble pulling up documents in Crew Mobile? On both Android and iPhone are crews are unable to open the documents uploaded to the property. They are marked as ‘Expose to Crew’ and we didn’t have this issue last week. We can see all of the available documents, but tapping on them does not open them like it used to.

Does anyone handle their our H2B applications? Or have an agency they can recommend. Thx 

We are a new to Aspire company - We have always operated on industry standard prices per square foot to estimate - and are now having a hard time figuring out industry standard production rates (How many sq ft of sod an individual can lay in an hour, etc.) for the Aspire buildout - as well as markup % for our various divisions. Anyone willing to share theirs to give us a starting point? For reference - we are roughly a 5 mil company in the Southeast US. Thanks in advance! 

Mowing, tree trimming, lawn service OM MY! It's exceedingly difficult for my scheduler to do so with zero over lap.  He works hard to keep teams that can't work at the same time from running into one another... how do you do it? 

All of my invitations do not send out. I get an error message. Is there somewhere where I can see the settings for me and the customer , to be sure the invite goes out?    Barb J

We can send certain invoices straight to a portal  for our customers to pay  if they have a Purchase Order listed on the invoice for regular maintenance. If there is no PO, I   have to send to a group, and wait for them to research.Is there way to select email contacts from an opportunity if you do not want it going to all contacts for the property?  We would like to automate the monthly bills that do not change, so they can go straight to the approval process.BarbJ

Anyone who is using approval workflows, would you share some about your experience and process?We’re trying to get them set up in our system but would like to hear from some others about how it works for them. Really wish there was a GM% option because that’s our big focus at the moment, but limiting it in user roles means that the alerts aren't auto-generated, and it isn’t as simple as just clicking approve or deny, you have to make adjustments and then get back to the sales rep or tell them that they need to have it higher. Just would be nice to have a couple different triggers.Curious to hear everyone’s thoughts

We are in implementation and recently I learned that job costs in aspire are only considered labor, materials, rented equipment, and subs. But I’ve always considered owned equipment COGS as well. Usually this would be an hourly rate which would include depreciation, fuel, & maintenance for whatever machine is running.We also bid jobs this way. The operator at one rate, and the equipment at it’s own rate. This keeps us competitive as it appropriately charges the equipment to only the clients who need said equipment.One of my subject matter experts told me, though, that mowers are not COGS, they are overhead so they aren’t job-costed. What would be the way to work around this so that I can apply an hourly cost to those pieces of equipment for job costing purposes? 

Hello. I am just curious what everyone uses to refresh their browser automatically on display TV’s? We use Google Chrome as a browser. What is recommended?