Aspire Products

We are switching to Work Orders instead of Contracts for seasonal display. They’re too frequently needing change orders and those are a disaster in Contracts so this seemed best. HOWEVER - we have no idea how we can track these for renewal other than going to each property going forward, as they aren’t something that can be marked for being renewed. What do you all do for seasonal displays, and how do you track them for renewal

https://feedback.youraspire.com/ideas/WAP-I-6003

I love learning how others are using Aspire. I’ve read through most of the knowledge base at this point, and have gleaned some neat tricks from it. My favorite “pro tip” is to enable the filter headings and grouping headings in advanced search. You do this in the user settings menu. So many people don’t know what those buttons do and the leave them off because that’s the default.  What’s your trick or tip?

In an effort to ensure all employees who are utilizing Crew/Aspire Mobile are getting paid for the time they clock in and out for, I request that Aspire flag all unaccepted mobile time that has not been directly/indirectly job costed. It would make sense for this to be housed in the Weekly Time Review. Right now we are utilizing the 'Clock Time' report which is an extra step and sadly may be missed. We want to ensure all employees who are using the app are getting paid even if their crew lead didn't job cost their time. Thank you in advance for your help in creating a solution!Labor is ALL of our biggest expense and making sure our HARD WORKING EMPLOYEES get paid is TOP PRIORITY!ROCK THE VOTE!  Click on the link below to get this pushed!https://feedback.youraspire.com/ideas/search?query=6300

I am wondering if anyone else is running into problems with this on their end but we want a subcontractor to use the portal, but they already use aspire internally, they really can't. You cannot clock into both at the same time. So if we clock into theirs, our payroll is messed up and vise-versa.  We are running into this issue now because we are subcontracted to do snow for someone and they are using Aspire because we had been using it and loving it, but now we cannot use the subcontractor portal for them because we have it.  So one, is there anything in the pipeline to help fix this issue? And two, do you have any better practices to make this issue a bit easier? We are currently uninstalling and reinstalling the app, but our payroll is still messed up when we do this. 

Wondering if anyone uses Aspire to attach & ‘show to crew’ irrigation “maps” to at the property level; furthermore what their process looks like when a crew member needs to make changes to the “map” in the field?  Are you using a device that has Adobe editing or do you have a different work around to reflect these changes? 

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Hello! Does anyone know how to pull a list of your top clients per dollar amount paid for the current year? We like to send the top 500 customers a little something around Christmas and we haven’t been able to come up with a decent list in Aspire by itself. We typically have to export a list we built in Opportunities (since we can display name and addresses) to Excel and do a lot of clean up of duplicate properties so we are not sending multiple things to one company. Any guidance would be appreciated!

With the addition of the CVV field in Portal 2.0, I thought the issues with processing Mastercard payments were solved. Welp, I was wrong! We are getting multiple calls from frustrated customers complaining that the portal will not accept their credit card info. This is a HUGE problem for us, as the major area credit union exclusively uses Mastercard for their debit and credit cards. Anyone else still getting reports of 3DS errors when customers try to pay with Mastercard? 

Aspire labels the percentage in the "Estimate Summary" box as “Gross Margin,” but it’s not. This is actually a flawed custom formula misrepresented as gross margin. If you rely on this figure as the true project gross margin % (which is understandable given how it’s labeled), you risk pricing a project where you could be upside-down financially before even starting the work, depending on your overhead.Just a heads up: If you use this number to make pricing decisions, don’t. Instead, print the estimate summary/analysis report, which shows the actual GM% at the bottom line.A bit shocking for a company of Aspires size and cost to have such a glaring oversight. Hopefully, Aspire will fix this soon. 

We are currently using Microsoft Dynamics GP for accounting and payroll. Its end of life is about 5 years out, but we are beginning to look into its replacement. We also currently have an in-house Payroll Coordinator that plans to retire in the next couple years, and the plan is not to backfill that position but hire this out to a payroll service. We have the option of continuing with a Microsoft option, but because of Aspire’s suggested partners Acumatica and Inova, we are looking for any feedback from other Aspire users with experience with these products. If you have experience with either or both, any feedback would be much appreciated!

I have a crew that will be unavailable for next Monday.  How do I mark on the schedule board that this crew is not available for this specific day?  I would like to be able to mark this anytime that a crew leader is going to be off.

We have a customer that wants to change their renewal date from Oct. to January.  They want  a 15 month contract from Oct. 2024 - Dec 2025.  I know Aspire only does 12 Month Contracts, but has anyone had a similar situation, and how did you work around in Aspire?

We have all had clients that call and want us to start servicing their property mid month. Depending on the duration of your contracts and the part of the country you live in, this can cause an issue with Invoicing. Contracts can only invoice for 12 months. If you start a contract on April 15, you cannot end the contract on April 14 the following year. That would cover 13 months of invoicing.  Here are some solutions to this issue. Also, please share how your company handles this scenario.  Creating a contract or work order for the initial partial month.  When starting a new contract in the middle of a Month, many people choose to create a work order or a small one-month contract, with only the services needed for that partial month. After that initial month, you would start an actual 12-month contract opportunity and the start and end dates of that contract would be your rolling 12 months going forward.  Example: A new client wants to start service on May 15. You would create a contra

Hello all, I am looking for the geniuses in the room that have been able to create some out of the norm dials to help your team or yourself, or just a really cool dial you created that is unique.  There are some very smart people that can outthink the system, and I am curious what you have come up with…  Please share!  

Is anyone doing upfront pricing for irrigation and using Aspire? 

I’ve had a rep for NetSuite reach out. They have an open AI and claim to interact well with Aspire. They are listed as a partner with Aspire, but I haven’t heard anyone speak about the platform. Any users out there that can share the good/bad?

Hi gang!  Michael here, you’re friendly pun-filled farmer and customer marketer at Aspire. 🦌 🐮 🐔Want to stay connected to all your opportunities for connecting and learning?Take these actions: Get and stay active here in the community (DUH!) - if you’re consistent, @Briz will award you a coveted badge! Read Aspire Insider, our bi-weekly eMagazine full of product adoption lessons, tops, and tricks. Not sure if you’re receiving our customer emails? Email me @ msciano@youraspire.com and I’ll make things right! Check out CSM Minutes on our YouTube Playlist - full of short, actionable tips and tricks straight from our CSM team.  Take advantage of all the opportunities available - review this one-pager listing resources available to everyone: Growth Clients, Corporate Clients, Enterprise Clients