Our company is trying to more robustly utilize the Google Email Sync function with Aspire. We’ve been successful getting our team members emails synced and they have been sending emails out to clients directly from Aspire, however the functionality regarding syncing inbound emails from clients does not seem to be working properly. The folder that appears after syncing your Gmail address labeled “Aspire” that is supposed to copy emails dragged into the folder we receive from customers into their contact records does not seem to be syncing successfully. Per my research in the Knowledge Base, the sweep of the “Aspire” folder is supposed to happen hourly, then move to the “Processed” folder once successfully synced. I have been trying to use this function and encouraging others in my company to be doing so as well to document customer conversations, however the sync is not happening consistently, and honestly does not happen at all most of the time. I’ve tried to unsync and resync my email, I’ve double checked that matching email addresses are present in the relevant contact’s records in Aspire. Just not sure why this functionality isn’t working as expected, or if I am doing something wrong.
On a different but related note, one of our executives also said that when he synced his email, the “Aspire” and “Processed” folders did not ever show up in his Gmail. He has unsynced and resynced again in an attempt to fix it more than once and they have not shown up. We also checked to see if the folders were inadvertently hidden from view (they were not). We can’t seem to figure out why for him specifically, the folders are not appearing at the time of syncing.
If anyone has any insight into how to get the email sync functions to work better/at all, it would be much appreciated.
