Aspire Products

Should reschedule notifications show in the Notification Log?

In Aspire, there’s a tool that allows you to prepare a Client Budget at the property level. This can be a great conversation starter with your customers during their budgeting process for the upcoming landscape season.The budget can display: Monthly fees for contracted services (e.g., maintenance, irrigation) A breakdown of proposed work orders entered under the customer’s property While this feature is powerful, it’s not widely used by Aspire users. I’m looking to connect with a company that uses this tool effectively so we can gather real-life examples and share best practices with the greater Aspire community.If you or someone on your team is using the Client Budget tool regularly, I’d love to connect.

 When a crew member who is clocked in is deactivated, they continue to show up in the crew leader's Aspire Mobile. They cannot clock them out. When they use "Start All" on a work ticket this causes work ticket time to accrue.Potential preventions:* Don't allow deactivation of clocked in users* Automatically clock out users when they are deactivated (warn person doing the deactivation first)https://feedback.youraspire.com/ideas/WAP-I-6986​@Amy Parsons ​@ACato ​@LeahM  

I am thinking about switching to Azuga from Verizon Connect for dash cameras, GPS, and fleet maintenance. So far their customer service has been awful. I have tried for 2 months to get a demo so this makes me nervous. Has anyone had experience with them? Any good experiences or not so good experiences welcomed! Thanks in advance! 

If anyone has started to use Proposify, I would love to connect with you to learn about your experience.  Let me know.  Thank you!Matt JohnsonJohnson’s Landscaping Service, Inc.

What’s the best practice/method for including contract items included at no additional charge?One client has a small area we agreed/contracted to weed at no additional cost to the customer.Create sales item “Included at no addional charge” maybe?  Thanks. 

Would this be useful to anyone?I sometimes need to use a spreadsheet or calculator to perform calculations of a total to be entered in a Qty field.The ability to perform a calculation (addition or multiplication) would absolutely help me optimize my time/work.  Just wondering if others agree.Thanks.

We meet weekly and go over all completed work tickets from the previous week. What we have noticed is that some tickets still show crew leaders that no longer work for us. This is on reoccurring services. How could we fix this?

When I tried to win a change order, this error popped up: “A completed work ticket cannot be modified by a revision.” We have already completed this work and are winning it so we can bill the client, but I made no revisions to the tickets, and the schedule of values was unchanged.Have any of you seen or solved this problem before? Thank you for your help!

Does anyone have a solution to the formatting issues that we’re experiencing with copy/paste of default language into Opportunity Proposal Descriptions? We have tried to copy from Google Docs and Microsoft, but both have formatting that doesn’t seem to render well (or consistently) in Aspire.

A client of ours is trying to add their payment information to pay for an invoice, but as soon as they go to type in the information they get the following error: a gray box that says boltgw.cardconnect.com took too long to respond. They have tried using two different browsers and refreshing the page but continue getting the same error. Do you know what could be causing this? Thank you!

How do we approve an Optional Service from an Opportunity into a separate job or series of work tickets? This would be a separate add on service with a different scope of work and frequency of work.How do we approve the optional service after we’ve already done the original work was done, invoiced, and the customer now decides later to do the add-on work?

There should be a function that turns issues directly into work tickets and keeps the paper trail including attachments - and it should be able to be done in the ap. 

What are some ideas for ways to simplify the structuring of our snow contracts? We currently do a majority T&M contracts with a few seasonal. For those that enjoy snow (we currently don’t) how do you structure your contracts to simplify and stream line invoices and work ticket management?

We are receiving both like and dislike with the “new comment” button on issue page. How do you like this interface on issue page?  

How is everyone calculating overtime? Open to suggestions!

Has anyone created a list (in work tickets or opportunities) that tracks earned revenue by calendar date? It looks like there is no date filter to limit earned income time frame.I’d like to create a dial from the list for each of our department heads, so they can track and modify their  projections each month.