Good morning all,
We have quickly discovered the following issues with the automatic Visit Reminder Notifications:
- A visit reminder notification is sent for EACH instance of a visit on the schedule (i.e. if we have scheduled four routes (crews) to work on a single work ticket on a single day, then the client is getting sent four notifications in rapid secession that the work is scheduled). This is un-professional and an annoyance to our clients.
- If we decide to send one of those crews to a different job and erase that one visit off the schedule, the client automatically gets a notification saying the work is canceled even though three other crews are still going to be there. Furthermore, there is no way to edit this cancellation message or even disable it entirely. This is unprofessional and confusing to our clients.
- There is no way to set the day-ahead notification for Monday work to send on Friday. This forces us into having the notification for Monday’s work sent on a Sunday. This is unprofessional as our clients do not want to hear from us on Sunday.
- There is no way to see the actual notification sent to a client. This is maybe not a huge issue, but it would be very comforting to our office staff to be able to see the actual notification when a client calls up with a complaint about our process.
- And finally, but perhaps most importantly, there is no way to manually generate visit reminder notifications. If I had the choice, I would completely disable the automatic system and just generate and send the notifications manually every day. But this is not a choice.
Has anyone else found this system to be almost unusable for these reasons? Any better solutions out there? I would definitely consider paying for a 3rd party service that integrated with Aspire for visit reminders if anyone has found one. Thank you all for your time and consideration!
