+5When I tried to win a change order, this error popped up: “A completed work ticket cannot be modified by a revision.” We have already completed this work and are winning it so we can bill the client, but I made no revisions to the tickets, and the schedule of values was unchanged.
Have any of you seen or solved this problem before? Thank you for your help!
Best answer by jgrasch
Is it a problem to uncomplete the ticket corresponding to the service you are modifying for a moment so you can push through the revision? It may be in a closed month or a pending invoice batch which may complicate things, but the error says what the issue is.
Is it a problem to uncomplete the ticket corresponding to the service you are modifying for a moment so you can push through the revision? It may be in a closed month or a pending invoice batch which may complicate things, but the error says what the issue is.
+5I didn’t think of doing that, but I just confirmed with our CSM that this is the way to fix it. I un-completed the work ticket, won the CO, and then re-completed the work ticket. Thank you for your response!
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