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Onsite vs total time metric for efficiency

  • Jun 7, 2026 10:51 AM UTC
  • 6 replies
  • 55 views
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Good morning,

I am trying to figure out how to create a onsite vs total time metric for efficiency. Any help would be greatly appreciated. Thank you!

-Mike

      6 replies

      David_Spiritus
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      • David_Spiritus
      • Participating Frequently
      • Jun 7, 2026 10:55 AM UTC

      Go to Admin > Application>Advanced Search Formulas.

      Use New to open the new formula wizard

      Use the wizard to Name and create the formula by selecting module and the metrics youd like to "math" along with the proper mathematical action + - / *

      David Gallagher, Spiritus Business Advisors, LLC, david@spiritusba.com
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      • Mike Donas
      • Author
      • New Participant
      • Jun 7, 2026 11:05 AM UTC

      Thank you!

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      • Mike Donas
      • Author
      • New Participant
      • Jun 7, 2026 11:15 AM UTC

      Does this look right? If so how do you create a dial for the dashboard? 

       

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      • Mike Donas
      • Author
      • New Participant
      • Jun 7, 2026 11:16 AM UTC

       

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      • Mike Donas
      • Author
      • New Participant
      • Jun 7, 2026 11:16 AM UTC

       

        BHarwood
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        • BHarwood
        • Participating Frequently
        • Jun 8, 2026 1:26 AM UTC

        You will need to find that new search in the ticket screen, select it, then on the 3 dots on the right select “Create Metric”

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