starting yesterday we saw an uptick in guys not have a clock out time. I chalked it up to our learning curve.We met with the crews this morning and most swore they were clocking out on the phones
So this afternoon I tasked my Supervisors to physically watch the crews clock out, which they did. However almost none of the clock outs registered
We have refreshed the phones as well. This is even happening with crews that have been on Aspire since January. Anyone else experiencing this?
Question
Employee's Clock Out Time not being captured?
+14I have been going back and forth with them for a few weeks and it has progressively has gotten worse not better. I am being told it is the phones version, not letting the platform sync before they close it, have them force sync twice a day from the field. None of which have helped.
+1This is an everyday issue we are experiencing and we have brand new ipads that the crews are using. It is honestly very frustrating and is causing more work.
Aspire seems like it is getting too big too fast. The Aspire Mobile app is lagging, time is not being captured. We have to use our GPS system through our cell phone provider to even locate the crews because it will show them clocked into their first ticket but they’re on their third ticket for the day.
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