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Question

Did the recent update modify route optimization?

  • Sep 26, 2025 2:07 PM UTC
  • 4 replies
  • 121 views

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The route optimization feature appears to now be working improperly.  It will state that the route has been optimized (after choosing the appropriate first/last stop), but every time I tested a route in which I knew what the optimized schedule should be and has been in the past, nothing happens and the route stays in the same incorrect order.

4 replies

acostajb
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  • Participating Frequently
  • Sep 26, 2025 2:53 PM UTC

I’ve tried a few of our routes and I too am experiencing the same issue. Have you submitted a ticket on this already?

 


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  • Author
  • New Participant
  • Sep 26, 2025 3:01 PM UTC

I have not.  I first wanted to see if it was something that only our company was experiencing.  Thanks for providing me with the answer I needed 😀


Calvin-Aspire
Employee
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​@lhart ​@acostajb It is a known issue and we are working on the fix to be released in the future. I believe if you refresh the screen the route appears in the optimized order. The issue with is the refresh and not the optimized route workflow. If you submit a ticket to AspireCare they can tie it to the internal ticket we have to keep you updated when it’s corrected and released.


acostajb
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  • Participating Frequently
  • Sep 29, 2025 5:06 PM UTC

​@Calvin-Aspire thanks for the update!