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  • Jan 16, 2026 5:47 PM UTC
  • 6 replies
  • 95 views
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Hello,

 

I cannot login into customer support, I don’t know my user name and when I try to reset the password, I don’t receive a password reset link.

 

I read something earlier about an email sent in early December, which I do not have.

 

Does anyone know how I can get another copy of that email ?

    6 replies

    baraica
    Forum|alt.badge.img+31
    • baraica
    • Genius
    • Jan 16, 2026 6:38 PM UTC

    Hi ​@shady01-  our support team should have just reached out to you via email. Please check your inbox!

    Briz, Community Moderator
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    • shady01
    • Author
    • New Participant
    • Jan 16, 2026 8:03 PM UTC

    Thank you !

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      • BrendonTW
      • Participating Frequently
      • Jan 20, 2026 11:25 PM UTC

      Hi ​@shady01-  our support team should have just reached out to you via email. Please check your inbox!

      Same issue for me.

      baraica
      Forum|alt.badge.img+31
      • baraica
      • Genius
      • Jan 21, 2026 1:10 AM UTC

      Hey ​@BrendonTW - I am reaching out to support on your end, and once we get you access to AspireCare we will also get you access to Aspire’s idea portal. 

      Briz, Community Moderator
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      • tbarrios
      • Participating Frequently
      • Jun 4, 2026 3:28 PM UTC

      Hey ​@BrendonTW - I am reaching out to support on your end, and once we get you access to AspireCare we will also get you access to Aspire’s idea portal. 

      I have the same issue. Can you please also send me to get access to the Aspire support? Thanks

      baraica
      Forum|alt.badge.img+31
      • baraica
      • Genius
      • Jun 4, 2026 8:49 PM UTC

      Hi ​@tbarrios - our support team just sent over an invite. Please check your email. 

      Briz, Community Moderator
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