Skip to main content
Question

Company Policy of Customers only receiving emails from one account

  • April 24, 2026
  • 2 replies
  • 57 views
A
Forum|alt.badge.img+3

We have a Company Policy that all outgoing communication should come from a single email.

We have 5 Aspire users who could potentially be sending out communications (Email Proposal, Email Invoice, Email Notifications, etc.).

 

Q: Is there a way to have all outgoing (from aspire, regardless of user) emails come from (or at least appear to come from) a singular source?

 

I feel like this policy is prohibiting a lot of functionality that Aspire provides. We have not been successful in asserting the policy should change.

      2 replies

      T
      Forum|alt.badge.img+6
      • Tim
      • Participating Frequently
      • April 27, 2026

      Agreed.  This should be a user configuration option.  Instead of forcing the user’s emails to originate from their own email, the option should exist for emails to originate from company defined “generic” emails.  

      C
      Forum|alt.badge.img+9
      • cnugent
      • Inspiring
      • April 29, 2026

      It would also be very helpful to have the option to choose “who” emails are coming from and designate a “Reply to” on individual and bulk emails in the case you’re emailing a customer on someone else’s behalf. We have frequent instances where our office admins need to send out communications on behalf of our Management team, and it would be ideal, if the email was actually coming from that manager, and, that the Reply To email should be the manager’s email address. Currently, myself and other other admins in our office just have to send the emails from our own accounts, and CC the manager relevant to the message, and hope that if the customer replies, that they “reply all” so that the manager also gets their reply. I know designating a Reply To contact is possible in automated notification emails, it would be great to have that option for bulk/individual emails as well.

        Community GuidelinesAccessibility statement