Best practice for work ticket warranty?

Make a work ticket list like this and look at it every week (daily would be ideal). Things shouldn’t be on this list without a good reason. I do complete date last 60 days because a rolling 2 month window makes most items on the list actionable, rather than a bunch off stuff in closed months. 

For warranty costs older than 60 days, I haven’t found a really efficient way other than, if you have access to it, Audit>Work Tickets, and then filter for act warranty hrs > 0. That report isn’t very readable, and I haven’t played around with it enough to find a good format. My 60 day list keeps things pretty clean.

A dial with warranty hours and warranty material in the last 7 days is super helpful! If you uncomplete and re-complete the ticket on the last day of allocations it will erase those warranty costs. trade-off is that you need ot know what hours were warranty if any. 

Make a work ticket list like this and look at it every week (daily would be ideal). Things shouldn’t be on this list without a good reason. I do complete date last 60 days because a rolling 2 month window makes most items on the list actionable, rather than a bunch off stuff in closed months. 

 

For warranty costs older than 60 days, I haven’t found a really efficient way other than, if you have access to it, Audit>Work Tickets, and then filter for act warranty hrs > 0. That report isn’t very readable, and I haven’t played around with it enough to find a good format. My 60 day list keeps things pretty clean.

Thank you this is great I do follow a similar list that I check daily to help my operations team by catching items that are not true warranty, but they continue to have labor hours and materials go to warranty because they are completing the WT before is actually complete. I will continue to work with my team and getting them in the habit of reviewing warranty daily.