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Question

Work Ticket Visit Schedule Email Not Sending

  • January 28, 2026
  • 3 replies
  • 23 views
L
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We are having an issue with “Work Ticket Visit Scheduled” emails not sending to customers. They were sending previously, but haven’t sent since Saturday (we have a delivery time of 3 days). Nothing has been changed in the notification template, but now only SMS messages are sending. 

 

Does anyone know what’s going on?

3 replies

Jpolley
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  • Jpolley
  • Participating Frequently
  • January 28, 2026

Hi ​@LTarr Have you double checked that the aspire account that is used as the sent “from” has their email syncing? I had to update my Microsoft password recently and choose to “kick out” all devices logged in and require the updated password, so I had to re-signin and re-authenticate in Aspire.

~Jennifer
L
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  • LTarr
  • Author
  • New Participant
  • January 28, 2026

Yes, I have. It’s my account, and a did double check. 

baraica
Community Manager
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  • baraicaCommunity Manager
  • Community Manager
  • January 28, 2026

Hi ​@LTarr, I verified with our support team and we have not seen reports of this yet. I would recommend to submit a ticket so the team can further investigate. 

Briz, Community Moderator
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