Update: The error does not appear to be exclusive to the Portal. I just tried to enter a Mastercard as a new payment method via the Contacts screen and got the same 3DS error. 

Hi Brenna,

The introduction of the CVV field to the 2.0 Customer Portal resolved the issue of some cards requiring a CVV input to complete the transaction. There are no known issues with the 2.0 Customer Portal and payment processing at this time. That said, the “3DS Error” message is not specific to just CVV and can stem from several things - pre-authorization errors, card information mismatches, and more. 

I completely understand the frustration of not being able to process payments and want to help troubleshoot this - however, we’ll need to collect some additional information to do that, such as the types of cards being used, issuing bank, etc. I suggest that you work with the Care team and submit a ticket, and we can go from there to get this straightened out for you.

Hi Julie - I submitted a ticket (ACS-42557) and have not heard back yet, so thought I’d see if this is a problem somehow unique to us, or if others are having similar issues. The 3DS errors are only happening with Mastercard transactions. The issuing financial institution is a local credit union, GreenState Credit Union. I’m a GreenState CU member myself so I tried to add my card to my own Aspire account, first through the portal and then on the back end. Got the 3DS error every way that I tried to enter the payment method. I then tried entering a Visa card - no issues. It’s either a Mastercard issue, or a GreenState issue. However, I will say that I have never had an issue making an online purchase with my GreenState CU Mastercard at any other time.

Brenna, this is really helpful, thank you! If this is specific to one financial institution, it is something we can ask our payments partner to investigate - sometimes a routing number needs to be updated on their end.

I will comment on your support ticket with a few more questions to get the information we need to pass this to the payments team  Thanks!

SAME here!  Seems to be a Clover Connect issue from what Aspire says.  

@jcummings Can you maybe help get me some answers on my support ticket status. I guess someone reached out to CloverConnect back on 10/3. I requested an update on 10/9 and never received a response. 

@BrennaB, I reached out to the payment support team, and they should add some updated information to your ticket here shortly! 

Just curious if there are updates on this?

@Amy_Groves Our payment support team has escalated this to Clover, who needs to make a database change to correct the issue. We are pushing for a fix as soon as possible - I will make sure an update is left on your support ticket as soon as we know more  Thank you for your patience!

@Amy_Groves Are you experiencing 3DS errors with all Mastercard transactions? Or just specific to a single bank issuer like us? I don’t know about you, but I’m incredibly frustrated that this issue has not yet been resolved. @jcummings has been very responsive to my requests for additional information and updates on this issue. However, there seems to be a lack of accountability from Aspire as a whole. They seem to forget that they made Clover Connect the exclusive contractor for card payment processing through their portal.