Up until the recent update (White Pine release) the Renewals function for Opportunities was working great. We were able to designate that we wanted to keep overridden pricing and it was working, updated formatting for descriptions in the Service catalog were coming through, etc. However, post update, this is not happening anymore for some reason. When we renew a contract and choose the option to keep pricing, it’s recalculating the pricing, rather than keeping the overrides, and our updated Service Descriptions are not updating either. We have a ticket in with Aspire Care, but our Power User says he hasn’t gotten any response to it yet. I’m curious to know if anyone else is experiencing this or if it’s just us.
