Solved

Is the Contact Support/AspireCare Jira system down for you too?

+11

Update - it just became available again. Disregard this - I’m not sure how to delete a post!

Hey everyone ~ I’m getting an error message that started yesterday when I try to contact support/submit a ticket to AspireCare:

Anyone else having this issue? My CSM is out of town, so I’m unable to check in with her about it.

Thanks so much!

Best answer by baraica

Hi @mwheeler - yes this was a known issue. If you encounter it again, clearing cookies and cache will help.

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Hi @mwheeler - yes this was a known issue. If you encounter it again, clearing cookies and cache will help.

Briz, Community Moderator

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@baraica Got it - thank you so much!

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I’ve cleared my Cache and Cookies and am still experiencing this.

Edit: Disregard, i had to restart my browser as well lol

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It happened to us a few weeks ago. I normally use Firefox and cleared all cache & cookies. it does not work.

Tried on chrome and it worked. Maybe try another browser.

Best luck!

Learn and grow everyday - Dallas, TX

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