The “Notes” box in the Contact screen could be improved to serve as a CRM tool. It should be a horizontal box below the Contact Information (which, by the way should be more compact to take less screen space).
It should allow to automatically add date and user stamp- then user can create any note, summary of phone call, etc. Hopefully call summaries from the VoiceforTurf phone integration.
This would lead towards a more robust CRM functionality...which lacks a lot of features.