What metrics is everyone posting for the field staff to see daily? This season we got monitors up in the shop to display schedules and allow account managers to dive into work tickets with team leaders. We would now like to start posting dials on the dashboard for each crew to be able to have a measurable to look at every day.
Page 1 / 1
Labor efficiency and gm% for all tickets completed. Same for wip construction (possibly Mt or enh depending on size) from work ticket visit report. Doing a weekly average report every week for all completed work.last and making a friendly competition for crew of the week. Others optional to drive corrections of "problems" - Warranty hrs/ratio, Drive hrs/ratio, OT hrs, issues related to crew quality or action
Do you show the labor efficiency and gm% in the weekly filter or daily? If daily is it the day prior?
You can do either or both....I think daily is to much sometimes.....you me it really depends on the type of work and education/training of the crews to consume the reported metrics.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.