Skip to main content
Question

Customer Portal invitations bounce back_I have admin permissions.

  • December 18, 2024
  • 4 replies
  • 74 views

Forum|alt.badge.img+3

All of my invitations do not send out. I get an error message. Is there somewhere where I can see the settings for me and the customer , to be sure the invite goes out?   

 

Barb J

4 replies

jcummings
Employee
Forum|alt.badge.img+13
  • Employee
  • December 18, 2024

Hi ​@Barb J! Can you describe the error message you’re getting? Are emails appearing to be sent and then bouncing back, or something else? That will help determine what’s going on here. 
Based on your answer, we can try to troubleshoot this. If the emails appear to be sent in Aspire but don't go out/customers don’t receive them, I always recommend checking your email sync as a first step. This knowledge base article describes that process.


Forum|alt.badge.img+3
  • Author
  • New Participant
  • December 18, 2024

Hi This is the error below, I have just adjusted my Synch settings, thank you . Will see if that works.

 

 


jcummings
Employee
Forum|alt.badge.img+13
  • Employee
  • December 18, 2024

@Barb J, we most commonly see this error for sync-related issues, and updating those settings should correct it. Let me know if you’re still seeing errors, but fingers crossed that fixed things! 😊


Forum|alt.badge.img+3
  • Author
  • New Participant
  • December 19, 2024

Thank you so much , so far no rejected emails today . 👍