Aspire Mobile VS Crew Mobile

We are finding it harder to track issues that the crew leaders create in Aspire mobile vs crew mobile.  In crew mobile, the issue would get assigned to the manager but now the issue stays with the crew leader.  How are you tracking issues that the crew leader is trying to communicate back to your manager/office?

It added one more step for our managers to manually change the assign filed to themself.

We hear a lot of complaints about this. 

I was told by Aspire Care team that the issue created on Aspire mobile (assign field) has been changes to not the user who created the issue from last night release.

But I tested on both production and sandbox environment, the assign field is still myself.

Any luck here?

heard more from the care team.

“ This new release was sent to the app store to be approved and released to be update. This is not completed just yet. Typically this approval happens in the next few days and will be available. This new version will be 1.28.0 on Aspire Mobile. “

looking forward to the new version.

Hi ​@Craig ​@MSmith 

The new version is on App Store now. 

Just tested it out. We are super EXCITED about the improvements!!!

1. ISSUE
2. EQUIPMENT INSPECTION

We have been waiting for equipment inspection for a couple of month and used custom forms for a temporary workaround. 

It is finally in Aspire Mobile.

Here is my current observation about issue. 

1. Creating issues without clock in to Aspire mobile.  The issue assigned field will be the user who created the issue  and the route manager that show on the ticket screen. 

For example, ticket #10001 was scheduled on 05/30/2025 for route A, manager A and route B, manager B. 

Once you select the Route A in Aspire mobile, and open the ticket to create the issue, the issue assign filed will only include Manager A. 

If you would like to add manager B, you will need to manually add it outside of the Aspire Mobile. 

2. Email notification. The route manager will receive 2 emails regarding to the same issue. 

First email will include the issue subject and blank of comment. 

Second email will include the property name issue subject and comment. 

Screenshot for the second email. 

Thank you so much for the time, effort and examples you put into this!  

Thank you for your kind words. My team are very excited about this new version and so am I. 

Only one thing I noticed that must make the route active to be able to do the inspections. In Crew Mobile, even the route is in not active status, managers still can do inspections. 

We don’t like there isn’t a desktop version. Trainings were easier being able to show on a large screen, but mostly our office personal clocking in and out in a desktop app was preferable to most of our staff. They don’t want another app on their phone just to clock in and out, especially when they don’t need field functionality. Adding a clock in module to the desktop Aspire would be great!

You could use an Android emulator to run the Aspire mobile app from a PC - I’ve set this up plenty in the past for various needs (field user training being the most common).

There are plenty of emulators out there - I’ve found LD Player 9 to be quite stable as a basic Android emulator, and it’s free!