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Hello,  We noticed that when using Aspire Mobile, the persons performing time entry and categorizing issues see that the crew leader is assigned to the issue and not the account owner or route manager.  It has to be dealt with but it is more clicks as the crew leader may not be the same one going back to handle the issue

Hi ​@fdegancorbett - this is a current known issue  in which our product team is working quickly to resolve. Thank you for bringing it up to our attention. I will update you when we have a final resolution. 

I do want to add account owner and operations manager on the property will always be alerted to issues and changes to issues via email. The crew leader is included automatically if they create the issue from the field. 

 

 

On 08/14/2024 we opened a ticket with AspireCare Support Enterprise letting them know of this bug.  This is still an issue unfortunately and our ticket with AspireCare states “BUG ON HOLD”. 

Odd because this was not happening on original Aspire Mobile app, but it has cropped up with the new Aspire Mobile app.

We were told this for a work around which isn’t very helpful as we have a number of field employees who use issues to communicate findings in the field so this does not work for us:

Currently, when an issue is created, it is automatically assigned to the creator. To ensure that the route manager receives notifications, they would need to be manually added to the "Assigned To" field of each issue.

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