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Has anyone started to shift to the new Aspire Mobile app yet? We are very excited to get everyone trained on Aspire Mobile when the time comes. For our location, the offline capabilites are going to be a major game changer. I’m curious if anyone else has tried it out and see what you’re noticing.

I have a couple of people that have made the jump over to make sure we know how to use it before the whole team switches over. So far, the transition has been pretty smooth especially since Aspire Mobile hasn’t been fully launched yet. We are really excited for Aspire Mobile to be at full functionality but here’s what we’ve noticed so far:

Pros:

  • Offline capabilities
    • You can quickly clock in and out of jobs where the cell reception is poor.
  • Quick log in
    • most of the time the user stays signed in and you don’t need to type in their pin each time they open the app
  • All the notes in one place
    • Rather than clicking back and forth to see notes they are all displayed on one screen with the address, manager contact, opportunity number (though, the crew doesn’t need to see this 9 times out of 10)

Cons:

  • Offline capabilities
    • Working offline is handy but the crew should add a click of the resync button once they do have better service because it will show them as making no progress for a while so that is a little difficult to track them through the day if they haven’t resynced their app. Granted, I’d rather them be able to work through poor reception and resync later than keep track of their times in a notes app and add them into the visit note afterward
  • Cannot add photos to a ticket
    • It seems like you can add a photo in a visit note but without clicking into a new note there is no photo button
  • A lot more clicking
    • Aspire Crew Mobile is, at times painfully, simple. A few buttons did the trick. Aspire Mobile gives the crews more information, a clean look, but there are a lot of buttons and places they need to click. Wondering why the daily plan is the first area to show when you open the app but you can’t clock into the jobs from there, you have to go into tickets.

We have started to use it on a limited basis. Our biggest hurdle so gar is that if you have a URL link in Crew Mobile, you can click it directly. We have a link to the property map on every property and the same functionality isn’t in aspire mobile yet. I really like the allocation better on Aspire Mobile. As a manager, it also seems to be easier to pull up my team members schedules on Aspire mobile vs Crew mobile. My two cents

We have started to use it on a limited basis. Our biggest hurdle so gar is that if you have a URL link in Crew Mobile, you can click it directly. We have a link to the property map on every property and the same functionality isn’t in aspire mobile yet. I really like the allocation better on Aspire Mobile. As a manager, it also seems to be easier to pull up my team members schedules on Aspire mobile vs Crew mobile. My two cents

Makes sense! We keep a property map in their file within documents so we haven’t had the same issue you’re having but hopeful that links will be functional in the next update!!

We started using PropertyIntel and really like the interactive nature of the linked maps! 

We are just finishing our first whole week switching everyone to Aspire Mobile. The complaint I am getting from the person doing the time review at the end of the day is that end times and clock out times are not showing up until the individuals clock in the next time.

If we instruct the team members to force sync prior to clocking out will this resolve that issue?

@BHampton 

@ACato 

@DanStacey 

@Amy Parsons 

@LeahM 

Most of our company has moved over to Aspire Mobile this past month. We do like the clean interface but some of issues we have come across include:

- It is very laggy when logging in. It sometimes will spin for a good minute before our guys can go and clock themselves and the crew in.
- Some features from Crew Mobile weren't carried over such as the "countdown" when you click into the ticket showing the crew leader how much time is left on the ticket. I did put this suggestion into the idea portal so hopefully that gets worked into a future update.
- Some crew leaders have told me it doesn't keep their crew under crew members under time tracking tab meaning they have to go and reenter each members PIN every day in order to clock in which is a bit inconvenient.

Some of these are big enough that we have had a few revert back to Crew Mobile for the time being. If anyone has suggestions or solutions to these issues I would love to hear them! I am hoping with every update it gets better though.

One CON we have noticed is that when a crew leader creates an issue it is not assigned to the route manager; instead it is assigned to the crew leader.

We noticed a big thing is the color coding.

Our managers and AM spent a lot of times on the field. So they used to check the where the crew by the Crew Mobile App and create issues on the App.

 

Crew Mobile,

A manager logs in and review the schedule, it will color coded. Work Ticket with blue background indicated the ticket is marked as completed by crew leader, work ticket with green background indicate the crew is currently working at that property.   another ticket with the light green background indicate that have not been visited.

 

It is very helpful to locate crews instead of opening laptop (to view it on the website).

 

But Aspire Mobile,

A manager logs in and review the schedule, it is not color coded.

 

This feature is so important when managers are trying to create an issue.

 

We really hope this can become available in Aspire mobile.

 

Thank you!

Aspire Mobile - Document on the work ticket detail screen.

 

We recently noticed that the documents on the work ticket in Aspire mobile linked to a wrong document.

 

For example, on Property A, we uploaded a property map and exposed it to crew.

 

But when Crew member open it on Aspire mobile, it opened another map that totally not attached to this property A.

 

It happened on a couple of work tickets. We are very frustrated with these wrong maps. Our crew leader follow the map to sequence the job.  The map is very important to crew leaders.

I really hope we know these bugs before making the decision to switch from Crew Mobile to Aspire mobile.

I will keep updating this post.

 

Aspire mobile is great!!! But I believe everyone should be aware of the downside before switching.

 

The document of work ticket detail page, links to wrong document is a big matter to our crews. For large property sites, a job sequencing map, a correct agronomy map, a correct “as - built” irrigation zone map is essential to our crew leaders and technicians.

 

They needs the correct document to better plan the job, to help locate the irrigation controllers/ valves.

 

Please escalate this as a hot fix. Thank you!

Open issues regarding to contract services, needs to be apply to all the future open/ scheduled work tickets until the issue marked as completed.

 

Crew Mobile:

For weekly visit work ticket, if we create a open issue regarding to work ticket #10001, (please remove the tree branches in the yard). This issue will show up on every upcoming work ticket until being marked as completed.

For example, crew had already visited this property at 10:00am, manager went to do a site walk and found an issue and created an open issue to regarding to the same work ticket.

This open issue will be automatically shown on the next week’s visit.

 

We need this feature back!!!!!

 

Aspire Mobile:

If an issue created regarding to work ticket #10001, it won’t show on the next week visit work ticket #10002. So our crew members missed a lot of issues or our managers needs to manually change the regarding field.

 

That cause problems here. We would like to have open issue stay with the all the open/scheduled work ticket under the same service occurrence.

I would suggest waiting based on our experience. It is very slow and causes more problems with employees clocking in and out. It will be nice when it functions properly but it is not there yet.

Since this seems to be a bit of a feedback thread for Aspire Mobile, I thought I would throw in some we got from the crews during our season kick off training sessions.

We were a beta tester, but since then we have only had a few crews on Aspire Mobile mostly due to preference, waiting for functionality we depend upon to be implemented. This year, in anticipation of the sunsetting of the old app, and with most of what we were looking for fully functional, we decided that the beginning of this season would be a great time to “flip the switch” and move all crews to Aspire Mobile. Thankfully,  during our winter season, we had snow and pruning crews on Aspire Mobile ahead of the rest of the guys so we luckily were able to have quite a few people experienced in the new app to help peer-train amongst the crews.

Three main pain points were found, one already mentioned above:

One, the fact that there isn’t an easy way to manage budget in the field like the old app’s “countdown”. Many of our construction crews were disappointed that this feature was gone and the fact that they report directly to the site 90% of the time limits the amount of face-to-face quality interaction/feedback our construction manager can have informing them of the remaining budget. I know that Aspire is primarily maintenance feature forward, and I don’t see this feature having the same drawbacks for a weekly mowing crew, but forcing the crew leader to manage budget in a notebook for a 1000+ hour job that has multiple 200+ hour tickets when the feature was in crew mobile is a big step back.

Second, we depend heavily on the quick ticket/”blue plus” feature to pull tickets from properties that were unavailable on the schedule for some crews. However, it was identified that when doing this, there is no budget information brought in for the crew to see. In fact, it shows “scheduled hours: 0”, for any ticket you pull in to the app from a property regardless of budget. We have resorted to having the budget info in the ticket notes for basically every ticket, but this isn’t ideal at all.

Third and last, on the daily plan page, the tickets are interactable, but the indirect service tickets are not. You have to go to the ticket tab on the bottom, then “unscheduled” on the date range slider to start an indirect service. This doesn’t really make a ton of sense to me, why not keep the UX on the daily plan page consistent regardless of ticket type?

Aspire Mobile has improved a lot since the beta, and the team seems to be genuinely listening to feedback. I completely understand companies that hold off switching because it truly isn’t quite there yet in functionality versus Crew Mobile. I hope that it continues to improve, especially with the sunsetting of the old app only a handful of months away.

 

One CON we have noticed is that when a crew leader creates an issue it is not assigned to the route manager; instead it is assigned to the crew leader.

Hi, do you hear any update regarding to the issue assigned field?

We need it to be the route manager, not the user who create the issue. This was a great feature back in Crew Mobile.

 

Thanks,

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