Skip to main content

Hi everyone,

Since switching to the new Aspire Mobile, we’ve been receiving significantly more alerts than before—specifically time entry conflict alerts and work ticket time conflict alerts.

 

We’ve followed the recommended steps to resolve these conflicts, and the records appear corrected. However, the alert count in the Aspire Notification Center (under the question mark icon) remains the same and won’t clear, even after everything has been addressed.

 

Has anyone else experienced this recently? Any suggestions or solutions would be appreciated!

Thanks,

Yes, we have the exact same issue since switching to Aspire Mobile. It has something to do with the app not syncing correctly. We submit a support ticket every time to get them cleared and usually it takes a day or less. This time however it’s taking longer and we’re up to 28 waiting to be cleared. I just update our open support ticket with new conflicts to clear until they close it out.


Hi Gigi,

Thank you for sharing. Besides the alerts. We also hear some complaints about the loading time in Aspire mobile.

It will take a longer time to load the pages when first login.


Hello everyone- Just an update, after the Yoshino Cherry Release, the number of conflicts should be reduced, particularly time conflicts that couldn't be seen nor resolved in Time Entry. 

Last night we released a lot of updates to the interaction behaviors between Aspire Mobile and Cloud, specifically with time record handling. As always, keep an eye out and let us know if you need assistance. 


I’m having the same issue, though it only started in the last couple of weeks.  And today some of us can’t see our time log or force sync as it says we don’t have an internet connection, even though the internet connection is working fine everywhere else.  


Reply